Draftsman Civil Engineering
Resume:
Work History
Draftsman I Senior
Customer Experience
Associate I Tech
Enthusiast
Philipp
Martin
Contact
Address
Mexico City, CMX, 03570
Phone
philippcmartin@protonmail.
com
https://www.linkedin.com
/in/philipp-christoph-m-9b
Skills
Customer experience
management
Excellent
Customer experience
analysis
Excellent
Technical Analysis
Very Good
Budget Analysis
Good
Payment Systems
Very Good
Dedicated Customer Experience professional with a history of exceeding goals and improving overall performance month over month.
Understanding the technical in and outs of the platform and implementing those into daily solution-finding.
Improving team success by training junior team members and teaching them how to utilize CRM tools to increase performance. Skilled in working under pressure and adapting to new situations and challenges to best enhance the corporate brand.
Analytical thinking and technical understanding through construction and architecture background.
Senior Customer Experience Associate
Bunny Studio, Remote, /
Lead and manage team of Customer Experience
Associates and Senior Customer Experience
Associates.
Build strong customer relationships and deliver
excellent customer service. Acts as Officer in Charge
(OIC)
In charge of Key and highest revenue accounts such as Spotify, Homedepot, etc. making sure
expectations are met
Cross-selling, training team members and other
duties as assigned.
Finding unconventional solutions for unconventional problems
2021-01 -
Current
Customer Experience Associate
Bunny Studio, Remote
Promoting self-service by customers
Help customers adapt and adopt solutions to ensure their needs are met.
Provide new insights and innovative suggestions for improvement to Product team.
2020-07 -
2021-01
Education
Software
AutoCAD
Very Good
GIS
Very Good
Vectorworks
Excellent
Zendesk
Excellent
Trello
Very Good
Airtable
Good
Slack
Excellent
HTML
Good
CSS
Good
Languages
German
Excellent
English
Very Good
Spanish
Average
Helping the team document the newest learnings,
workflows, processes to ensure the bus factor is kept high.
Working with high levels of independence, high
levels of assertiveness.
Financial Advisor / Broker
Plan Wealth Management, Mexico-City, CDMX
Portfolio design, product sales implementation
Workflow management of client coordinators
Budgeting for clients, product assignment
Helped individuals and families build and execute
wealth management strategies
Created business plan and identified target
customers by interacting on phone and in person
2018-10 -
2020-07
Draftsman Civil Engineering
LUP-Kohl, Goettingen, Germany, Niedersachsen
Developing landscaping project, CAD-Construction,
Project Management
Engineering budget assignments, KPI analysis of
construction projects, design review / drafting
Technical documentation environmental studies and
construction plans
Supervision of construction sites, observe execution 2015-09 -
2018-06
Associate in Engineering Technology: Civil
Engineering
BBS 2 Hannover - Hannover, Germany
Dual Apprenticeship while working as a Draftsman / Equivalent of AA - Degree
2015-09 -
2018-06
Bachelor of Science: Construction
Engineering
University of Essen - Essen, Germany
Reoriented into apprenticeship later on.
2013-10 -
2015-09
High School Diploma
Hans Boeckler School - Bochum, Germany
Specialized High School Diploma in English and History 2010-06 -
2013-07
Contact this candidate