Satish Kumar M 469-***-**** adn92o@r.postjobfree.com

SUMMARY OF EXPERIENCE:

Managed multiple concurrent projects, program, and portfolio. Considered project and program risk in the strategic alignment of IT initiatives, return on IT investment, effective IT resources allocation, and increases in performance visibility through PMO. Assisted in implementation of IT strategies, Solution, and project execution to benchmark performance. Worked on $8B Global Transportation-Logistics Business Transformation initiative, Largest Healthcare Analytics Product Development, IT Application Project Management for three M&A transactions, Entire Care Delivery IT Application support for one of the largest Healthcare service providers, and Digital Transformation are few of my projects. The largest Portfolio Management included over $70M IT budget spanning over 6-years. Experience in tools such as Project & Portfolio Management (HP PPM), MS Project, MS SharePoint, Rational ClearQuest and homegrown Project Management applications/tools. Led up to 220 resources made-up of Off-Shore, contractors, and employees. Worked along HIPAA, PCI and other IT Project compliance needs. Worked on Government projects, Retail, Transportation Logistics, Manufacturing, Healthcare, Banking, and Software Engineering firms.

EDUCATION:

Master of Computer Applications, Birla Institute of Technology, Ranchi, India

Partially continued with MBA at Duke University

Willingness to learn fast through personal initiative, "roll-up-the-sleeves" & "get the job done"

AI / ML Training (2020 Summer & Fall)

2020 Fall: AI: Business Strategies and Applications - UC Berkeley Extension

2020 Fall: Healthcare AI Application - Stanford online Professional Studies and MIT Exec Education

2020 Fall: Digital Transformation Technology Blockchain, IoT, Cloud, Cyber Security – MIT Executive Education

DETAILED EXPERIENCE:

Program Manager with Tata Consulting Services for client Bed Bath Beyond NJ Jan 2021 – Current

Managing Digital Transformation Program for Pre-Purchase, Purchase, Post-Purchase and Global Elements. Kanban, Agile and Scrum Ceremonies. Over 130 Development team distributed between India and USA Client location. Including AI in Digital Transformation for Customer Product selection, Buying, Payment, Fulfilment. Managing Mainframe Financial Application migration for a Grocery retailer to .NET Azure and working with Microsoft partnership.

Sr. Manager, Data Engineering & Analytics (Retail Client: Michael Stores) – Irving, TX Aug 2019 – Aug 2020

Managed Systems Integration (ETL, Tibco, Mulesoft) Data Engineering (Cloudera & Talend) and Analytics (Birst - Visualization)

Systems Integration - Managed DC consolidation from 3 to 2 for Michaels, Lead the development and deployment of Mobile App Scan & Go without POS, Customer Loyalty Program redesign, Tibco Upgraded, Cloud based Application redesign for Store.

Data Engineering - Collaborated with Architects and partner groups to understand current and future data needs around Ingestion and Workflow orchestration to define and then realizing the roadmap. Managed the development cycle for complex data. models & analytics projects as well as handled ad-hoc engineering tasks. Identified opportunities for improvement & innovation for all DE related processes. Ensured Data transmission errors are remedied, data is checked for quality, and data is ready for Business Analytics on predictable time.

Data Visualization - part of a cross-functional team of data scientists, software engineers, and product managers to deliver data science products / Projects. Integrated multiple pieces of information into cohesive insights and Dashboard for self-service replacing legacy MicroStrategy reports. Very Familiar with big data technologies (Cassandra, Accumulo, HBase, Spark, Hadoop, HDFS, AVRO, MongoDB, or Zookeeper).

Working with PMO team for Project Compliances. Agile and Waterfall Development methodology used. DevOps supported applications. Very familiar with data engineering on cloud and components - Pub/Sub. Lead 40-people team.

Digital Delivery Program Manager (Retail Client: Focus Brands) - Plano TX Nov 2018 – Jul 2019

Delivered Digital Platform, Customer Facing Mobile App, Web App, and Integration with 8 Partners on new POS and New Loyalty Programs. Process automation, security, legal, and UI were key high lights to grow customer.

Coordinated with 8 Partners on separate Project Tracks and managed Critical Path project through Offshore Service Provider EPAM. Worked with Business teams in Marketing, Operation, Legal, and Security for new User Experience. Worked with IT Infra team to track the progressive deployment and application deployment plans during the POS transition. Decommissioned legacy service prodder and migrated data to new system on cloud. Worked with Marketing to manage MVP and fine tune the UI requirements. Worked with Operation to enable new rollout plans and retool through self-service training material.

Attended daily Stand-up to CXO at 8 AM CST in war room. Worked with team to plan work stream, monitored progress, accounted daily issues, anticipate risks, and manage issues to resolution, and escalate on time for help.

Progressively managed all creative comments, gathering and addressing user feedback on evolving product testing, ensured all necessary approvals are taken in a timely manner, and Managed Scrum ceremonies.

Conducted weekly meeting with CIO, CMO, VP IT, VP (O) and Director-Infra to prepare for final launch and produced weekly status to keep stakeholders informed of progress. Managed 20 People Direct team members and over 20 members indirectly.

IT Project / Portfolio Manager Lead, Careington - Frisco, TX Jan 2018 – Oct 2018

Managed DialCare Telehealth Product and very familiar with HL7 FHIR APIs / GCP Health Care APIs. Lead multiple Agile teams in modernizing Dental Network Application, Payer RCM analytics, and other concurrent healthcare Payer project development. Leveraging Microservice architecture, provisioning failure monitoring and CI-CD. Applied TOGAF (Business, Data, Application, and Technology) Architecture Framework, Migration Planning, Implementation Governance, Change & Requirement Management. Worked with teams on High Level and Low-Level design. Working on Data Governance (MDM) strategy and initiating Bigdata Analytics project (Hortonworks / Cloudera tools with Sailfish OS Open Mobile Platform). Exploring Healthcare Analytics from Dicom PACS image data through Computer Vision. As part of the PMO, working on Portfolio Approach with IT PMs, Business owners, stakeholders to balance project priority. Worked on IT Initiative vision, change control, project performance metrics, progress tracking, and retrospective meeting to measure success against the expected project value. As lead for PMO, driving weekly PMO meeting to focus on emerging PM issues, summarize the corrective action and support change management.

Program Manager (Client: AutoDesk) - San Rafael, CA Jun 2017 – Dec 2017

Managed team comprised of technology enthusiasts who shared a common passion for AI-driven world-class customer support chatbots, the Customer Support Virtual Agent. Leveraged consultative, collaborative, influencing and negotiation skills to define reference architectures for AI solutions. Partnering with product, engineering and design teams to build products that drove user engagement, growth and retention up to 30% automated customer support from 7 Worldwide call centers. Lad multiple simultaneous work streams using an Agile methodology, including generation of epics, user stories, or technical requirements and DevOps for continuous integration and continuous delivery. Participated in meetings for AI and ML training paths. Contributes as one of seven members team headed by Enterprise Architect for API Governance.

Sr Project Manager, (NEC America for Client 7Eleven Stores) – Irving, TX Jul 2016 – Apr 2017

Ecommerce solution for 7-Eleven Stores for selling and marketing Prepaid eCards. Managed Solutions Architect, SME, BA, Developers and QA-Testers at Onshore Offshore. Lead Project Governance Steering team (Release Management) weekly PMs / PMO meeting to ensure dynamic business Portfolio priorities are met. Collaborated with (Card Payment partners InComm, Elavon, Heartland Payment Systems) multiple business stake holding departments to ensure IT solutions delivers business goal. Define Master Data Management and Data Governance architecture frameworks. Worked with 6 external IT partners (API & UAT) on Waterfall and Agile Scrum, to develop new platform and deploy web-based solution and POS installation in over 8000 stores. Managing $5M budget. Participated in Partners Scrum Ceremonies to ensure integrated solutions development & testing. Maintained MS Project, Dashboard for executive reporting, and issue management. Jira was used for Discrete Agile Project Interface and Planview was user for Project Approvals. Applied Six Sigma approach to benchmark projects. Enhanced eLearning Portal.

IT contract PM, Dallas, TX (PearlSoft Solutions) Apr 2014 – Jul 2016

Retail Bank – Lead .NET & Java developers allocation on T&M basis to enhance process, workflow, and automation of consumer loan applications by maintaining existing code, debugging, and adding new features. Supported for BR and ensured SLA. Prepared data feed to Warehouse software Pro-Merit. Used Agile methodology for project iterations.

Confluo - IT M&A Manager ($5B Divestitures of DuPont) Philadelphia, PA Aug 2013 – Mar 2014

Managed divestiture (Application and data migration) of Dupont Global Paint Business to newly formed privately held company, Axalta IT with a goal of uninterrupted IT realignment & Support to business, creation of IT application, staff management across domains, business strategy & ongoing support.

Prepared detailed Application inventory with identified application owner. Planned test of applications after the migration. Identified Support team for support issues post Migration. Prepared Application & Data Migration Schedule informing end users and support teams that some of them will be putting in overtime to do the QA needed to support the migration considering application change freeze and critical process times. Worked with System support team to review the configuration and provision for additional hardware / new software and collaborate with vendor support team during transition. Worked with Database administrators, equipment vendors and network service providers to list current network infrastructure and their associated capabilities (WAN, IP, Security) to support planned upgrade.

Lead multiple Sales Force, Mainframe and Web development/enhancement projects covering 20 onsite AMS and about 12 onsite SAP team in DWBI (mostly Informatica), WM, MM, SD, ABAP, Basis, PHP, C# .NET 4.0 MVC, WCF, SOAP, JSON via web services. Managed Application transition and data Migration using Clarity (tool) and leveraging MQ, Postgres, FTP and database dumps. Some projects were also managed using JIRA / SCRUM. Agile & Waterfall methodologies used.

Supported CIO in Realigned of new IT Application including Procurement of IT Software, vendor selection for services, and new hardware-software products in support of new application stack. Analyzed new need for the new environment, worked with procurement for bidding, and contributed in contract governance & risk management framework.

PearlSoft Solutions, IT PM, Plano, TX (Arkansas BCBS, Aprima, JCPenney) Sep 09 – Aug 2013

Managed BCBS Arkansas EDI Support engagement at Little Rock, Arkansas.

Worked with eMIDs as consultant to Develop Healthcare EMR / EHR / RCM product and integrate for many providers using DIMSE protocols and HL7 transactions.

IT Director with Syntel Inc, Dallas, TX (Concentra, Availity, Centene, PHS, HCA Hospital, Humana) Jul 06 – Jan 09

Developed new Physician Portal (web based and mobile enabled) Solution for Healthcare provider clients

Led healthcare Claim Re-Pricing (Adjudication) + PBM Tool. For Viant / Concentra and CLAIMS BPO to India.

Lead the enhancement of RxClaim and Claim Analytics tool for Medicare Part A and Part B

Managed IT “RxClaim and Claim Clearing tool” enhancements and support of Health Claim management process at Availity (client was Express Scripts. Worked on Drug claims DWBI application data for drug utilization review and disease analytics).

Started Centene (MO) claim analytics DWBI application, led PHS (NM) database remote support initiative.

Led new solution for Retail Health (Wal-Mart) RCM, and Handheld device solution prototype for Physicians at Tenet.

Improved PMO process, Portfolio metrics for HCA Supply Chain and DiACOM-PACS Application support team

Managed SOW / Scope, estimates, and Risks. Worked with stakeholders on progress and deliverables

Supported applications for workers' compensation, occupational health, group health, and auto liability.

Sr Engagement Manager, HCL Tech, Florham Park, NJ (IBM Healthcare and Kaiser Permanente) Jan 05 – Jul 06

Developed largest Healthcare Analytics “Advantage Suite” product for Payer, Provider, Government and Employers.

Analytics for Hospital Clinical, Operational, and Financial Functions using Advantage Suite by IBM Healthcare.

Managed many IBM Micromedex Analytics product engagements for Drug Dosing & Patient education.

Managed Entire Care Delivery (mostly Revenue Cycle) Application support for Kaiser Permanente Hospitals.

Led 220-member development team dispersed on multiple location on multiple concurrent projects.

GM, Machrotech LLC, Bridgeport, CT (Bose Music, USCF, weightwatchers.com, Hilton) Feb 04 – Dec 04

Directed custom web-site development, content management, backend integration and analytics (development / testing). Tracked and reported on SEO results, data analysis. Worked with Hilton Marketing team in analysis of Guest experience and promotion strategy. Provided Data Analysis to discover and deliver recommendation to guest for next trip. Worked on end-to-end SEO optimisation on hotel website search.

Client: The Home Depot

Re-Architected and deployed new mainframe based merchandising systems.

Employer: TCS-SPI, Dallas, TX Nov 01 – Mar 03

Client: JCPenney; Texas Instrument, BNSF Railroad, and a Retail Bank.

Role: Program / Delivery Manager

Managed JCPenney development of POS, Inventory, and Marketing & Campaign IT. Supported Mainframe Merchandising & Inventory System, Catalog Systems, EDI Applications, and Customer Store Card Application. Manage TI & BNSF engagement for development, implementation and ongoing support of customer IT projects. Led 150-member team, allocated resource, mentored project leads, recommended skill training for productivity gains

Employer: KEANE INC., Dallas, TX Feb 95 – Oct 01

Client: Kennametal Tool Manufacturing Co. Role: Sr. Project Manager (M&A)

Client: Maersk-Sealand Shipping Co. & Anderson Consulting (now Accenture)

Role: Project Manager (IT Transformation then M&A Divestures)

IT Transformation aligning Global $8B Transportation (Shipping / Rail / Airline / Road) Value chain function with IT. Worked on JAD / UDR / UAT in Asia, EU, USA, and South America to analyze customer service, Shipment Tracking, Invoicing, and backend process for Global $8B shipping Industry leader. Developed training for learning management. Migrated & consolidate enterprise data for global application. Worked with multiple vendors on procurement of Software and contract development services.

Dean Witter Financials, Data Integration & consolidation, Chicago, IL Nov 94 – Feb 95

IBM India - Dev Lead for Nevada State Government Child Support project at Chennai, India

Tata Group (Automotive + Steel Manufacturing + Mines) India

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