Service Supervisor Day Porter

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

JO ANN

LYON

J

**** * **** ****, *******, AZ 85051, 602-***-****, adn90y@r.postjobfree.com

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Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Microsoft Word Strong communication Positive and professional Quality assurance Dependable Verbal And Written

Communication

Call Center Customer Service Experience

Virtual Customer Service Representative July 2021 - Current American Valet / John C Lincoln Hospital Phoenix, AZ Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance . Coordinated communication between patients, family members, and medical staff.. Managed registration desk by answering telephones and greeting incoming patients. Customer Service January 2016 - March 2017

Eton Marketing Phoenix, AZ

Responded to all customer inquiries thoroughly and professionally.. Captured consistent customer sales with friendly, knowledgeable support. Served customers by going above-and-beyond to offer exceptional support for all needs. Troubleshoot problems and developed successful solutions. Day Porter March 2016 - January 2018

Cola Cleaning – ABC Nissan / Infinity Camelback, AZ Maintaining communication with maintenance reporting any needed repairs. Represented company with impeccable appearance and professional demeanor. Accepted accountability for all assigned building keys, master keys and access cards.. Kept lobby and entranceway clean and presentable for guests. Protected guests and staff with timely resolution of spills and safety hazards. Care Giver / House keeper November 1997 - June 2006 Margaret Ketola Phoenix, Arizona

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Offered care and companionship to homebound client L

EDUCATION

Managed patient medications, organized schedules, and set up reminders. Collaborated with other professionals to evaluate patients' medical and physical condition and to assess client needs.

Encouraged patient independence with caring support for personal hygiene and mobility needs. Senior Customer Service Supervisor February 1998 - November 2002 C.C.S Consumer Credit Services Phoenix, AZ

Elevated performance with skilled supervision, training, work direction and guidance for personnel.. Protected company and customer data by following information policies. Established rapport with individual or business customers to provide individualized assistance and maintain loyalty.

Maintained customer satisfaction using relationship-driven approaches and strong conflict mediation skills. GED January 1997

Alhambra High School, Camelback, Phoenix, Arizona

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