Process Manager Public School
Resume:
Vipul Swami
EMAIL: *****.*****@*****.***
CONTACT NO: 901-***-****,971*******
Career Objective:
To be in an organisation where I can explore myself and put best of my knowledge towards the growth of the company or the organisation.
Qualification:
DEGREE
BOARD/UNIVERSITY
YEAR OF PASSING
B. Com
IGNOU
2019
12TH
Shiksha Bharti Public School
2013
10TH
Shiksha Bharti Public School
2011
Skills:
Strong problem-solving ability.
Good communication skills.
Quick learner
Work Experience:
-Worked for 1 Year and 8 months of experience with Jindal Intellicom Ltd. as a Customer Delight Associate.
Key Responsibilities:
Resolving Queries of the customers as per the requirements through Chat and Email.
Take care of the customer Retention part.
Time Management.
Attaining Daily, Weekly and monthly targets specified by the process.
Conveying the client requirements to the team with regards to the process.
Adhering to the schedule as prescribed by the Team Leader.
-Worked for 9 months with FRANKFINN INSTITUTE OF AIR HOSTESS as a Tele Counsellor.
Key Responsibilities: -
. Handling the Inbound and Outbound Calls from the Students.
Coordinating with the students to enroll in the Seminar.
. Make an appointment of those students who are interested for the Seminars.
. Attaining Daily, Weekly and monthly targets specified by the process.
Conveying the client requirements to the team with regards to the process.
Adhering to the schedule as prescribed by the Team Leader.
Providing the feedback to the process manager by EOD.
Technical skills:
Basic knowledge of Computers.
Typing Speed – 35wpm.
Personal details:
Name: Vipul Swami
Father’s Name: LT.Mr.Mangat Ram Swami
DOB: 13th November 1995
Marital Status: Single
Nationality: Indian
Language: English, Hindi
Place: New Delhi -110045
Declaration:
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibilities for the correctness of the above-mentioned particulars.
Date:
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