Recreation Supervisor
Resume:
C u r r i c u l u m V i t a e
PERSONAL INFORMATION:
Name Georgy Arutyunov
Date of Birth 12 January 1990
Nationality Georgia / Russian Federation
Phone +974-**-**-**-** / +995-***-**-**-**
E-mail *.***********@*****.***
Marital Status Married
EDUCATION:
Belgorod State University (Russia)
Business and Service Faculty
(2007 – 2008)
Moscow State University of
Economics, Statistics and Informatics
(Georgia, Tbilisi Branch)
Tourism Faculty
(2008 – 2009)
Principles of Marketing
Direct Marketing
Principles of Management
Strategic Analysis
Brand Management
Global Marketing
Marketing Promotion
Time Management
Commercial Law
Business Ethics
Cultural Differencies in international Marketing
Knowledge Management in Service
Professional College
(Tbilisi Vocational Training Centre)
”Icarus” (Georgia)
Tourism Faculty
Hotel Receptionist Position
(2010 – 2011)
WORK EXPERIENCE:
QATAR AIRWAYS
Dhiafatina Hotels
Hamad International Airport (Oryx Airport Hotel)
Doha, Qatar
Recreation Supervisor/Acting in Charge
(Wellbeing & Fitness Centre - Vitality)
1 February 2018 – 30 June 2020
Job description:
Responsible to assist Hotel Manager with the entire operation of the Wellbeing and Fitness Centre.
Ensure that the set-up of the Wellbeing and Fitness Centre is correct at all times.
Control and supervise all Wellbeing and Fitness Centre Team staff members that is responsible for and ensure all relevant information is communicated to them promptly and efficiently.
Ensure all new joiners of Wellbeing and Fitness Centre Team have received adequate training/induction to perform their duties.
Maintain concise records of all recreation items (towels, furniture, squash rackets, Spa Treatments Beds and etc.).
Develop and maintain professional, safe and effective fitness procedures, ensuring correct exercise practice at all times.
Supervise clearing and maintenance of Wellbeing and Fitness Centre ensuring clearing standards are always met and equipment is always in good working order.
Assist the Hotel Manager to achieve goals/targets through Monthly Reports.
Provide operational management with reports (Monthly and Weekly) of any/all irregularities faced during the shift and to prepare written reports for the administrative management where such has been identified as requiring follow-up.
SOP (Standard Operation Procedure) Trainings for New Joiners (Recreation Receptionists, Recreation Attendants, Spa Therapists, Lifeguards, Gym Instructors). Wellbeing and Fitness Centre Team of 30 staff members.
Provide High Standard of Customer Care and Customer Service for VIP and Premium Class Visitors. Be a contact person in terms of Wellbeing and Fitness Center to provide a tour for FAM Trip Groups, Tour Operators/Travel Agencies, Government Authorities and Middle East Royal Family Members.
Operate in a safe and environmentally friendly way to protect guests’ and Wellbeing and Fitness Centre Team members’ health and safety, as well as protect and conserve the environment.
Comply with the Oryx Airport Hotel environmental, health and safety policies and procedure.
Regularly evaluate the department or teams objectives, plans, procedures and practices, and make appropriate changes if needed.
Oversee and supervise Wellbeing and Fitness Centre Team members. Recruit (involved in phone/video interviews), train, develop and discipline to ensure a high standard of service delivery.
Take responsibility for own on-going personal development and growth of expertise.
Train and develop all Wellbeing and Fitness Centre Team members for proper succession planning and risk management.
Supervise and be in charge of all Wellbeing and Fitness Centre Team members below grade 4.
Other duties and responsibilities as requested by Management.
*The Best Employee of the Month of February 2020*
QATAR AIRWAYS
Dhiafatina Hotels
Hamad International Airport (Oryx Airport Hotel)
Doha, Qatar
Recreation Supervisor
(Wellbeing & Fitness Centre - Vitality)
16 September, 2014 - 31 January, 2018
Job description:
·Responsible for supervising club facilities and colleagues and ensuring that all Spa Lounge responsibilities are carried out in an efficient and timely manner.
·Ensure that operations are being done in a safe and environmentally friendly way to protect guests' and employees' health and safety, as well as protect and conserve the environment.
·Support, coach, develop and motivate all team members, and peers, to build morale and ensure excellent discipline and grooming standards. Be a Role Model for this.
·Display excellent motivational leadership, delegation and mentoring in-order to facilitate customer satisfaction. Strive with your team to avoid complaints and earn compliments. Be a Role Model for this.
·Support the Performance Matters Scheme by ensuring reviews are conducted, or contributed to, for team members in accordance with corporate standards and within the stipulated time limit. Establish Development Plans for frontline staff. Be a Role Model for this.
·Encourage team members and peers to come-up with bright ideas and generate Service Improvement Feedback (SIF). Be a role model for this.
·Provide High Standard of Customer Care and Customer Service for VIP and Premium Class Visitors. Give a tour for FAM Trip Groups, Tour Operators/Travel Agencies, Government Authorities and Middle East Royal Family Members in terms of Wellbeing and Fitness Center Operations during Line Manager’s Absence.
·Examine and report operational problems such as delay etc.
·Reply to queries from other Qatar Airways Outstations about Wellbeing and Fitness Center.
·Handling/Resolving the complaint with a High Standard of Customer Care.
·Report discrepancies in day to day activities and recommend solutions. Ability to work on high volume workloads with deadlines.
·Maintain staff discipline and ensure they all comply with Company regulations.
·Provide operational management with reports (Monthly and Weekly) of any/all irregularities faced during the shift and to prepare written reports for the administrative management where such has been identified as requiring follow-up.
·SOP (Standard Operation Procedure) Trainings for New Joiners (Recreation Receptionists, Recreation Attendants, Spa Therapists, Lifeguards, Gym Instructors). Wellbeing and Fitness Centre Team of 30 staff members.
·Weekly/Monthly Inventory Count.
·Through effective leadership of their team ensure that all Spa Lounge Quality Standards are met, and any service or quality lapses are immediately identified and addressed.
SHERATON GRAND DOHA RESORT & CONVENTION CENTRE
Doha, Qatar
Recreation Receptionist
(Fitness Centre & Spa)
2 November, 2011 - 31 March, 2014
Job description:
Giving the tour about facilities and membership
Providing guests with all necessary information about the timing of facilities
Responsible for all types of Health Club Memberships
Answer inquiries about the Health Club, take bookings, make
Follow up calls, Assist guests at the reception area
Responsible for updating all membership data on computer
Handling with complaints
Register new guests as a new members
Responsible for all monetary transactions
Having ability to deal with POS Micros
Prepare the daily summary sales reports, commission sheets,
Membership cards
Posting, charging procedures
*The Best Employee of the Month of September 2013*
Language Skills:
English: Fluent
Russian: Native
Georgian: Fluent
Computer Skills:
PC - Experienced user
Word, Excel, Photoshop
Other:
Active, stress-resistant, sociable, easily trained, purposeful, independent, executive, aiming at the result, aspiration to development and professional growth
Hobbies:
Travel, Sport activities
Work Reference:
Mr.Zahreddine Riani (Sheraton Grand Doha Resort and Convention Centre, Recreation Manager, March 2002 - August 2012).
E-Mail: *******@*****.***
Mr.Medhat Hassanin (Sheraton Grand Doha Resort and Convention Centre, Health and Recreation Director, October 2012 - Present).
E-Mail: ******.********@********.***
Ms.Szilvia Szabo (Qatar Airways, Assistant of Dhiafatina Spa Manager, S/N 31436 June 2014 – February 2018).
E-Mail: ***.*******.*****@*****.***
Mr.Rachid Aouzal (Qatar Airways, Dhiafatina Hotels, Hotel Manager, S/N 60862 June 2014 – February 2019).
E-Mail: ********@*****.***
Ms.Elena Bazzocchi (Lemi Group, Global Hospitality Manager, April 2017 – Present).
E-Mail: *****.*********@*********.**
Contact this candidate