Application Support Engineer

GNANASEKERAN K

Email ID : ***********@*****.***

Phone : +91-867*******

Objective:

To gain a position in a company of repute, where I can efficiently contribute my skills and abilities to the growth of the organization and parallel build a challenging career to great heights. The code I believe - Success is my duty, obligation & responsibility. Work Experience Summary:

One year of work experience in application support domain.

Providing Level 1 & 2 support for most Critical Tier-3 and Tier -4 Applications in banking sector.

Current Employer:

Job Description:

Technology:

Unix operating system, SQL, Tera data(De-Bugging), AUTOSYS (Scheduler), Abinitio (Trouble Shooting and Analysis), Data stage (Trouble Shooting and Analysis).

Provide level 1 and level 2 support for 480+ processes of 11 different Tier-3 and Tier-4 critical bank applications.

Monitor, Analyses and provide fix all the job failures within the provided SLA.

Troubleshoot the issues by analyzing the SQL queries using Data stage, Ab-initio and Tera data SQL.

Address the missing/bad data issue on the production servers.

Modify and add spool space for the execution of jobs.

Write basic shell scripts to support day to day processes outages and report generation.

Support patching and maintenance activities by validating applications and servers with the help infrastructure team.

Work on change request and perform code migration for providing permanent fix on recurring issues.

Ensure that the Autosys Dependency on process exists and the data flows from the source to the destination as per the flow designed.

In critical situations, ensure that the JIL parameters of the job have been changed so that the process completes for the day.

Analyze production issues in Data stage with the help of Designer and Director Client tools and provide fix on it.

Wells Fargo India Solutions Private Limited (From Aug 2018 - July 2019)

Analyze all the Parallel and sequential jobs and find out the dependency and parameters used in the functionality of the process.

Meet all agreed service level commitments to businesses.

Ensure 100% adherence to established processes for all requests.

Work closely with IT service & Operations areas to ensure excellent communications links to the support team exists.

Achievements:

Recognitions:

Achieved Champion Award for being excellent team player and driving force for the team in case of Outage handling.

Additional Responsibilities:

Distributed alert monitoring and take actions as per the procedures.

Provided support and Escalating Distributed and Sever related issues to appropriate groups.

Taking charge during critical situations and coordinate with various support and platform teams for a quick resolution.

Responsibility of the team and addressing team issues.

Interacting with the onsite team when more technical intervention is required.

Interacting with the stake holders as per the request of the resolvers for quick remediation.

Support weekend, month end and year end activities.

Sending the SLA daily reports & weekly reports to client & Major issues summary

Documentation of new process and activities to support new procedures & working practices.

Coordinating with vendors/external clients for file transmissions.

Create/work on Incidents and work on Change requests.

Preparing and regularly updating problem tracker for frequent issues and finding a permanent/quick solution for them and proactively assisting team members in doing the same.

Attend shift turnover meetings to review and analyses turnover information. Prepare, review and correlate information to staff at turnover.

Roles and Responsibilities:

Performing process documentation and training the new operators.

Attending change level meetings and status calls on daily basis.

Interacting with customers about issues on weekly meeting.

Providing proper hand-over to next shift team members.

Proactively participated in client meetings.

Attending Daily Status calls with onshore team and Business.

Attending EACO Calls and initiating Outage Calls. Academic Qualification:

B.E, Mechanical Engineering at Bannari Amman Institute of Technology Sathyamangalam in the Year of 2012-2015.

Diploma in Mechanical Engineering at Gandhi Polytechnic College in the year of 2009 -2012 Personality Traits:

Good communication and interpersonal skills.

Able to manage communication among members at diverse situations in a team.

Good organizing abilities.

Capable of working to the best of my abilities singly or coordinating with a team. Personal Details:

Name : Gnanasekeran K

Date of Birth : 17-02-1991

Father’s Name : Kaliyappan M

Marital Status : Single

Sex : Male

Languages : Tamil, English and Telugu.

Permanent address : 2/348A3 Sri Sakthi Garden,

Nanjappagounden pudur,

Near old RTO office,

Rangasamutheram (PO),

Sathyamangalam- 638402

Declaration

Here by, I declare that the details furnished in this resume are true to the best of my Knowledge. Date : Signature

Place :Bangalore

Fields of Interest

Core JAVA & Big Data

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