Nikea Barnes

**** ******* ***** **. **** ***

Raleigh, NC 27615

919-***-****

adn8p6@r.postjobfree.com

QUALIFICATIONS SUMMARY

● Efficiency and Time Management: Able to manage time effectively and efficiently even in extreme circumstances. Able to meet deadlines in a timely manner.

● Exceptional People Skills: Ability to deal with people and children using empathy and compassion accompanied by strong social skills due to various customer service positions.

● Exceptional Written and Verbal Communication Skills: Can communicate clearly in an oral or written manner.

● Organizational Skills: Ability to maintain a structured organized environment even while dealing with children.

● Experience with Higher Education Database Systems: Salesforce

● Ability to Multitask: Ability to function in a fast-paced environment, juggling multiple responsibilities.

PROFESSIONAL EXPERIENCE

Strayer University Raleigh, NC

Student Services Coach March 2021 - Present

● Support students through their academic careers.

● Proactively advise groups of assigned students by phone, email, and text.

● Address and resolve student problems through research, collaboration, and follow up.

● Act as a point of contact to handle student account inquiries and follow up with all received emails and voicemails within one business day.

● Document all student interaction through University applications.

● Help students create academic plans.

● Assist students electing to use financial aid with the appropriate application process and conduct on-going follow-up with students and/or Corporate’s Student Financial Services to resolve issues.

● Ensure accuracy and completeness of student payment plans, to include monitoring student accounts and communicating with students to resolve outstanding balances.

● Ensure that the finalization of student registrations are in accordance with established University policy.

● Monitor and outreach to students based on attendance, intervene with early at risk students, and assist students through the satisfactory academic progress process.

● Implement activities to manage quarterly collection and bad debt expenses.

● Monitor policy compliance in accordance with Strayer University, state, and federal rules and regulations.

● Inform students of tutoring and other University resources.

● Experience with higher education database systems J&S Insurance Company Raleigh, NC

Administrative Assistant May 2016 - Present

● Performing administrative tasks for the family insurance business.

● Record-Keeping via computer database.

● Maintaining client relationships via phone.

● Setting appointments.

● Data Entry.

Domestic CEO Raleigh, NC

Stay-at-home Mom Feb 2013 - Present

● Overseeing the elements of a small-scale team.

● Monitoring client and overseer relationships.

● Building team morale.

● Educating three children under the operation of a full-scale homeschool.

● Managing the emotional well-being of small persons.

● Maintaining the household of small-scale organization. Fidelity Investments Cary, NC

Defined Contribution Representative September 2010 - February 2013

● Interact with customers via inbound calls, responding to requests for information and assistance with their 401k accounts including description of account features, balance, and opportunities for disbursement of funds.

● Engage in insightful conversations with customers regarding basic market and financial knowledge.

● Lead customers toward defined solutions applicable to their situation.

● Effectively use online resources, including NetBenefits.com

● Use of a Microsoft Windows-based workstation to execute transactions involving loans, withdrawals, exchanges, and contributions to/from their accounts. Education

Strayer University Raleigh, NC

M.Ed – Teacher Leadership, June 2021

North Carolina State University Raleigh, NC

B.A. Psychology, June 2017

Academic Honors and Experience

Trained Mentor

Mentor Collective - Strayer University, Raleigh, NC January 2021

Golden Key International Honor Society

2018-2021

Girl Scouts of America - CoLeader Raleigh, NC

2018

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