Red River Sales Representative

Kelly J. Eldridge

701-***-**** **************@*****.*** Ogden, Utah,84404

ANSWERED PHONES, GREETED GUESTS, RELAYED MESSAGES, SCHEDULED BOOKINGS,RESOLVED ISSUES

Experience

Holiday Inn Express – Fargo, ND

Front Desk Agent

(June 2015 – Oct. 2019)

• Greeted guests with a warm hospitable smile. Checked in collected form of payment, advised of hotel amenities, directed to rooms and made room keys.

• Checked patrons out of rooms courteously and effectively. Processed charges for guest stay using various forms of payment; resolved disputed charges and solved service issues.

• Helped hotel operations to run smoothly by completing tasks in a timely manner, thus, allowing other departments time to prepare lodging.

• Answered and managed calls on multi line phone and routed calls to the proper department or individual, as well as relayed messages.

• Used Opera reservation systems to assist guests with their lodging needs. Scheduled, rescheduled and Upsold rooms. In addition to promoting IHG loyalty program to maximize hotel revenue and create brand loyalty.

• Worked documented requests and confirmed reservations through third party vendors and intranet using various forms of electronic communication. Noted no-show information and followed up with guests for re-accommodation.

• Interacted effectively and professionally in person, on-line, and/or by telephone, with internal and external customers.

Pepsi Bottling Company – West Fargo, ND

(September 2008 – December 2011)

Direct Sales Representative

• Managed between 100-130 calls daily assisting clients with inventory requests .

• Contributed to company revenue by offering clients’ opportunity to purchase new and innovative products.

• Strategized sale techniques with peers in group meetings and rallies to grow market shares, increase revenue and meet or exceed key performance indicators

• Developed great problem solving skills daily by using active listening skills to identify the problem and determine the best solution.

• Resolved equipment failure issues routinely saving company and client time and serve call fees. Delta Airlines-Salt Lake City, UT

(June 1996-November 2000)

International Reservation Sales

• Responded to the needs of the international and domestic travelers on Delta and code share partners. Answered questions from inbound calls and responded to requests assisting with travel arrangements using Worldspan reservation system.

• Assisted the general sales desk with over flow and fare calculations calls.

• Performed profile maintenance tasks revising name, address, e-mails, resetting password.

• Initiated inquiry to update and track frequent flyer miles.

• Counseled travelers, their dependents and frequent flyer beneficiaries on the use of their Delta award miles; as well as, other benefits offered through allied partners.

• Created goodwill with our travelers when coordinating travel arrangements by offering advise on the best use of time and money, also, by using active listening skills and responding to needs in a timely manner.

Education

Salt Lake Community College Relevant training

Associate of Applied Science, Business management. June Morris travel school Other

Received Pepsi star performance award 08’ for sales excellence Volunteered over 200 + to Pepsi America social outreach programs. Organized Social outreach program for Holiday Inn Express Medical drive location donating time to Ronald McDonald house, United way, Red river keepers, RSVP of North Dakota, Awarded sales Excellence Delta 97’.

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