SINEAD

TORRES

U.S. -Maricoa, Arizona

+* (***) *08 - 1630

adn8nt@r.postjobfree.com

SUMMARY

Seasoned customer service professional with IT troubleshooting experience and deep healthcare support management experience. I always put the customer first. My career goals revolve around seeking an opportunity with room for development within a growing organization. I am very driven with strong relational building skills. I have been recognized for exceptional leadership, customer satisfaction, and other teamwork skills that enable me to achieve and exceed goals and other career expectations.

PROFESSIONAL EXPERIENCE

IT SUPPORT PROFESSIONAL Consumer Cellular US

08/2020 – 08/2021

● Front line point of contact for customers regarding troubleshooting

● Highest customer satisfaction rating

● Facilitated navigation support for customers

● Determined best call routing method based on reported findings from customer interaction

● Provided clear instructions on phone features and access support for application and normal functionality

Certified Nursing Assistant Desert Terrace Health Care Center US 2019 – 2020

● Responsible for patient care, intake, and management

● Ensured detailed accuracy when caring for patients needs

● Supported units with dressing, toileting, eating, and day to day tasks

● Back office work supporting documenting and archiving patient records Dietary Aide Mi Casa Nursing Center US

2015 – 2018

● Handled meal preparation, and dietary restriction assessments

● Conducted thorough measurements to ensure accurate meal placement per resident need and situation

● Assisted residents in Long-term care, Rehab, Alzheimer’s and Dementia support

● Built credibility and established rapport with consistent and maintained communication with stakeholders and steering committee

Nursing Assistant Externship Mesa Christian Health and Rehabilitation US 2018 – 2018

● Safely and accurately performed and recorded vitals for the Nursing staff.

● Built rapport through excellent communication skills with strong attention to detail.

● Properly moved residents and looked for abnormalities or changes in skin, behavior and breathing.

Cashier/Cook Arby’s US

2017 – 2018

● Front and back house support

● Drive through and parking lot support

Team Manager/Organizer Bob Worsley Campaign US 2014 – 2014

● Made sure data was accurate in the computer system, was assigned to various neighborhoods and homes to provide residents information on elections and answer any questions they had.

EDUCATIONAL DEGREES AND LICENSES

Holistic Nutrition Practitioner Southwest Institute of Healing Arts 2020 – PRESENT

An Associate Degree of General Education MESA COMMUNITY COLLEGE GRADUATION 2019

Certified Nursing Assistant CNA

GRADUATION 2018

TRAINING

Certified Nursing Assistant TRAINING 2019

SKILLS: COMPETENCIES

● Call support and email correspondence

● De-escalation experience

● Virtual Teams

● Audio and technical troubleshooting

● Remote troubleshooting

● Data entry

● Scheduling

● Documentation and archiving

● Strong attention to detail

● Communication skills

TOOLS

● Skype

● Zoom

● Google Hangouts

● Microsoft Teams

● Microsoft Office Suite (Excel,

PowerPoint, Word, OneNote,

Outlook, and MS Project)

● Outlook

PROFESSIONAL REFERENCE

1. Professional Relationship: Seth Jaekel

Phone: 520-***-****

2. Leadership Mentor: Ruth Carreon

Phone: 602-***-****

Contact this candidate