Desktop Support Office 365

Objective:

Seeking a challenging position in your organization that will utilize my education, training and experience for my career advancement.

Experience:

Worked as a Junior System Administrator from March 2013 to June 2020

At Qube Cinema Technologies Pvt Ltd. (Formerly Real Image Media Technologies Pvt. LTD.)

Working as a Service Engineer at Microbase Computers, Adyar - August 2020 – Till Date

Roles and Responsibilities:

Desktop Support: General Trouble shooting and upgradation of Hardware, OS, & Soft Application (Desktop, Laptop, All in One,) through live Support & Remote.

Outlook O365 - Configuring Outlook mails & Trouble shooting O365, On Promise, Mobile Android, Windows & iPhone.

CCTV - NVR, DVR Camera, IP Camera Play log and auditing.

Printer Maintenance& Troubleshoot upgrading firmware &replacing printer Toners.

Network - Lan Cable Crimping, IO Punching basic trouble shooting in switches.

Technical Skills:

1.Desktop, laptop and Server OS installation; Troubleshoot and fix desktop and laptop related issues

2.Installation and maintenance of Printers

3.Handling new and replacement system requirements for users

4.Coordinate with vendors for purchase of spare and payment of bills

5.Basic knowledge on networking like LAN port cable crimping and Io Punching

6.Working experience on ticketing application (ManageEngine-ITdesk)

7.Provide remote Support to other regions office & site engineers through TeamViewer

8.Handling patch management for windows servers; MS Exchange and office 365

9.Handling and maintaining asset list for desktop, laptop and Data card

10.Create domain user id, Group mail id and mail box for users based on request

11.Create new telephone extension; Unify and Yealink IP phone configuration

12.Data domain user share folder permission

13.Security access card creation

Education:

Ramunny Ramanibai Higher Secondary School - SSLC Completed 2000

Languages known:

English –Read

Tamil –Read &Write

Personal Profile:

Date of Birth: 05 May 1985

Nationality: Indian

Marital Status: Married

Address: #427, Lenin Street, Gnanamoorthy, Ambattur Chennai-600053

Contact Number: +91-984*******

Email: ***************@*****.***

Regards,

S.Sundar

Place: Chennai

Date:

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