Bilingual Call Service Representative
Resume:
Natalia A.
Avilés
*** ****** ****** ***. *********, CA 92058
*******.***********@*****.***
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to your company’s success. Proven ability to establish rapport with clients and exceed company’s expectations. Reliable and driven.
Competencies
Customer Engagement
Customer Satisfaction
Telephone Techniques
Pro-active
Bilingual (English/Spanish)
Relationship Building
Work Well with Others
Self-disciplined
Positive Language
Proficient in Microsoft Office
Experience
FEBRUARY 2021 TO APRIL 2021
Referral Agent/ Adventist Health, FL
Answered inbound phone calls to the Referral Center in a polite and professional manner.
Answered, accepted, and completed in-bound tasks of referring providers who need to find the next level of care for their patient.
Made phone calls to both the specialists’ offices and the patients regarding patient appointments.
Contacted insurance companies for prior authorizations.
Ensured referrals for provider were in-network with patient’s insurance plan.
Contacted patients regarding any in-progress or pending referrals.
Maintained ongoing tracking and appropriate documentation on referral tracking database.
Ensured that referrals were addressed in a timely, consistent, and organized manner to avoid the delay of care for the patient.
SEPTEMBER 2020 TO DECEMBER
Sales Associate/Staples
●Multitask on cashier, sales and merchandising responsibilities
●Respond quickly and resourcefully to customer requests and concerns
●Create a positive, inviting environment for customers
●Understand and use basic selling skills to engage and present solutions
●Be flexible on responsibilities (returns, online pick-ups, cleaning, other duties as assigned)
FEBRUARY 2019 TO JUNE 2020
Bilingual Call Center Specialist/ Walgreens, FL
Used computer application to log and track inquiries.
Checked the status of items that require follow-up or involvement of other parties.
Documented contact interactions, records details, complaints, comments, and actions taken.
Aligned patient medications for pick up on specific dates.
Coordinated with other functional areas as necessary.
Handled inquiries for one or more line of businesses.
Forwarded any major issues to higher departments while assisting patients.
Education
MAY 2012
Certificate of Cosmetology /Orange Technical College, FL
MAY 2010
High School Diploma /Colonial High School, FL
CURRENT
Certificate of Pet Grooming/Penn Foster College
References
Available Upon Request
Contact this candidate