Outbound calling
Resume:
RISHABH JHA
*************@*****.***
CAREER OBJECTIVE
To pursue a challenging career and be a part of progressive organization that gives a scope to enhance my knowledge and utilizing my skills towards the growth of the organization. QUALIFICATIONS
Professional Qualification
Academic Qualification Time Period
Bachelor of Hotel Management and Catering Technology 2016-2019 Senior Secondary from ICSE Board 2014-2016
Higher Secondary from CBSE Board 2012-2014
JOB EXPOSURE – OBEROI UDAIVILAS, UDAIPUR (June, 2019 – August, 2021) Department Key Learning
Rooms Management Desk ● Multitasking Skills
● Complaints Handlings
● Great Sales Experience
JOB DUTIES AND RESPONSIBILITY
Greeting guests and responding to queries
Excellent customer service, even to difficult callers
Problem solving skills necessary to keep customer and client satisfied
Ability to remain calm and stressful situations.
Reporting any technical issue and maintenance needs
Updating status of guest rooms on assignment sheet
Tracking guest feedbacks on Guest Questionnaire Analysis (GQA)
Strong work ethic leading to efficient and complete service
Multitasking skills to continue speaking to a customer while searching for information
ACHIEVEMENTS
Received Kudos card for highest guest feedbacks in the department.
Awarded as “Employee Of The Month” for September, 2020 INDUSTRIAL TRAINING EXPERIENCE
NOVOTEL PULLMAN HOTEL AEROCITY, DELHI
TECHNICAL SKILLS
● Software knowledge- OPERA, MICROS, M.S. OFFICE
PASSIONS AND INTERESTS
● Playing cricket.
● Fitness enthusiast.
Personal Information
Date of Birth - 29april,1998
Permanent Address - 2348, Gali no.9,Block B, S.G.M. Nagar, N.I.T. Faridabad, Haryana-121001
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