Debt Collector Outbound Customer
Resume:
Elaine B. Dominguez
San Angelo, TX *****
********************@***********.***
Authorized to work in the US for any employer
Work Experience
QC Analyst
ICR - San Angelo, TX
July 2020 to Present
I am a QC Analyst at Immediate Credit Recovery. It is my job to listen in on agents who are contracted by The Texas Workforce Commission while they take claims and assist with the claim, if there’s issues. I make sure that the quality assurance of all calls are being met. I keep track of all agents monthly with excel.
Agent/Customer Service
Immediate Credit Recovery - San Angelo, TX
November 2018 to Present
I am a debt collector for the Department of education. I collect on defaulted student loans, have great customer service, do data entry on the computer and give instructions to consumers about getting their loans back into good standing.
Supervisor
Herbalife - San Angelo, TX
October 2014 to Present
As a wellness coach, I help and educate the importance of cellular nutrition. I Help people get healthy with either weight loss, weight gain, or muscle gain. I also help with meal planning and workouts. Collections Specialist
ACT - San Angelo, TX
March 2017 to November 2018
I collect on outstanding private and tuition student loans by phone. I skip trace looking for the borrower and their family & friends until they get the message to the actual borrower. I take inbound and outbound calls and Assist borrowers in finding a resolution on their accounts. Set them up on settlements or a possible payment arrangement feasible for them.
Waitress
Fat Boss Pub - San Angelo, TX
April 2017 to May 2017
I waitressed on weekends. Put in drink orders, pour and serve them and collect the money. TABC certified. Assistant Manager
Kington Properties - San Angelo, TX
January 2017 to March 2017
I assist and help manage The Bellagio at Sunset Apartments. I advertise move in specials on the web, show apartments, lease apartments, take payments, call and collect late fees, type up and explain lease agreements, answer telephones, etc...
Retail Associate
Dillard's, Inc. - San Angelo, TX
June 2000 to September 2001
I worked on the retail floor in the lingerie department and in men's fragrances, I became a certified bra fitter, did markdowns, worked the register and cleaned fitting rooms. In men's fragrances, I gave samples and sold cologne. I also kept the shelves stocked with plenty of merchandise. Inbound/Outbound Customer Service Representative
Sitel - San Angelo, TX
June 1997 to July 1999
I took inbound and outbound calls helping people with their Verizon phone service. Did data entry and also verified orders placed.
Education
High School Diploma 1997
Central High School - San Angelo, TX
Skills
• Multi-tasking, customer service, word, excel, engage, typing, great phone etiquette, great working face to face etc… (6 years)
Additional Information
I'm a great people person! Enjoy working with others, wether it's face to face or on the telephone. I'm a team player, always motivated and ready to learn new things. Quick learner and can handle multi tasking very well. Thank you for taking the time to look over my resume and to possibly consider me for employment.
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