CURRICULUM VITAE

PHELELA NCONCO

PERSONAL DETAILS

Surname: Nconco

Name: Phelela Siphosethu

ID number: 940-***-**** 087

Address: ** ********* ******

KwaDwesi

Port Elizabeth

6201

Contacts: 084-***-****

Alternative contact: 076-***-****

Email address: adn89e@r.postjobfree.com

Gender: Female

Marital Status: Single

Criminal Record: None

Availability: Immediately

EDUCATIONAL STUDIES

High school: Newton Technical High School

Highest grade: 12

Year: 2015

Subject passed: English

Afrikaans

Business Studies

Civil Technology

Mathematical Literacy

Engineering graphics and design

Life orientation

ADDITIONAL EDUCATIONAL QUALIFICATIONS

Name of qualification: Health and Safety Management Institution: Southern Business School

Year registered: 2020

Status of qualification: Currently Studying (corresponding) WORK EXPERIENCE

Refinery: Sales assistant

Duration: 8 months

Duties: Responsible for processing cash and card payment. Balancing cash registers with receipts

Involved in stock control and management.

Answering queries from customers.

Dealing with customer refunds.

Responsible for security within the store and being on the Lookout for shoplifters and fraudulent credit cards. Keeping up to date with special promotions and putting up Displays.

Giving advice and guidance on product selection to Customers.

Reporting discrepancies and problems to the supervisor. Replenishing merchandise.

Working within established guidelines particularly with Brands.

Attaching price tags to merchandise on the shop floor. Keeping the store tidy and clean.

Nativa: Sales assistant at the Dischem vitamins department Duration: 2 years

Duties Providing positive customer experience with fair, friendly and courteous service

Resolves customers issues and queries.

Maintain checkout operations by following procedures and policies and reporting needed changes.

Give customers information about products and service. Take orders and process returns.

Helping customers understand the product and answering questions about their reservations.

Communicating with customers through various

Channels.

Ensure customer satisfaction and provide professional Customer support.

WNS SA Domestic (Pty) Ltd: Sr. Associate-Ops (Billing department) Duration: 10 months (currently employed)

Duties: Managing and progressing general enquiries, billing Requests and fault acceptance customer contacts.

Balance enquiry support.

Payment details.

Account related enquiry support for both consumer and Small medium business customers.

First level support dispute resolution

Payment justifications

REFERENCES

Name: Babalwa Williams

Company: Refinery

Contact number: 079-***-****

Name: Ancois Reeds

Company: Nativa

Contact number: 082-***-****

Name: Miss Prince

Company: Newton Technical High School

Contact number: 073-***-****

Name: Zanoxolo Tyhodaz

Company: WNS SA Domestic (Pty) Ltd

Contact number: 081-***-****

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