Curriculum Vitae

Stephen Dominic Savio

H.No: *-*-780/14 Kingkoti,Himayathnagar, Hyderabad.

Tel. No: 832-***-****/868-***-****/996-***-****

Email: adn894@r.postjobfree.com, adn894@r.postjobfree.com

Career Aim:

Looking forward to associate myself with an organization where there is an opportunity to share, contribute & upgrade my knowledge for development of self & organization served & to maintain a respectable position.

Personal Qualities:-

Ability to work accurately and pay attention to details.

Capable of grasping new concepts quickly.

Accurate and precise in all projects and assignments Analytical and problem solver. Computer Knowledge:-

Basic knowledge of computer.

MS OFFICE

WINDOWS

MAC

Extra Curricular Activities:-

Listening to and playing music

Playing basketball

Experience-

1. Worked in Strateology IT Solutions(Examity ) for 2 year & 4 months. PROCTOR & IT HELPDES Admin (Customer Service Agent) July 5 th 2016 – August 4 th 2018. 2. Worked in Shree Shree Shanti Hari Guruchand English Medium High school as an Office adminstrative associate from September 1 st 2018 to till date. Description: 1. Stateology (Examity ) offers live online proctoring for academic institutions & universities by using a webcam to monitor students taking exams online to prevent cheating.

MS office, MATLAB,MULTISIM,Verilog.

Job

● Responsibities -

1. Pick/answer video calls via third party software like Gotomeeting, Zoom, TeamViewer, etc. 2. Validating students as per the instructions provided by Instructor/University. 3. Validation includes Government ID, Room and desk pan, Security Questions. 4. Monitoring for the specified duration of every exam. 5. Following pre/post exam procedure s.

6. Use of different tools for converting the format of the recorded files. Approving exams for audit.

7. Providing Troubleshooting steps to the students whenever required. 8. Raising CRM tickets for troubleshoot instances, incorrect password, etc. 9. Emailing Team Lead and SME about any important instance occurred on call. 10.Check with WFM team with number of exams picked to maintain consistency. 11. Maintaining record of picked exams and their statuses on daily basis in MS -Excel. 12.Emailing end of the day reports to TL and SME.

* Create, assign, update and close tickets.

Performs other duties as assigned.

*Remotely install and configure software

*Remotely connect and diagnose PC/hardware/Windows problems

*Assists with upgrade implementations, application support, and network issues. Keep management informed of significant changes in performance of applications.

*Provide support for LAN, remote (VPN,Citrix) access, and resolve basic Email connectivity issues.

*First level troubleshooting of laptops, desktops, servers, network related or attached systems.

Welcoming visitors to the school and dealing with their enquiries answering the phone

administration relating to pupil attendance

managing email/post

using IT systems to draft letters, emails, reports, newsletters monitoring school supplies

keeping financial records

keeping paper and electronic records up to date

using reprographic equipment

ordering resources, paying invoices and banking cash sending key educational data about the school to the Department of Education or equivalent.

SKILLS:

13.Ability to Delegate, Manage & Prioritize.

14.Good Communication.

15.Reliable.

16.Diligent & Self Motivated.

Enthusiastic, Very Friendly, Quick to learn with good interpersonal and Organizational Skills .Have high sense of responsibility and believe in “It Pays to Work hard”. Achievements-

Awarded with Best Employee( Proctor) Award within the span of 8 months in STRATEOLOGY IT solutions.

Educational Qualification-

1. Higher Secondary From Vidyaniketan Jr. College, Warangal Telangana, India during 2012-2014.

2. Secondary School Certificate from Little Flower High School, Hyderabad, Telangana, India in 2010.

Personal Details:

Father’s Name : Mr. Arokia Swamy Stephen

Date of Birth : 17 Aug, 1994.

Gender : Male

Nationality : Indian

Religion : Christian

Marital Status : Single

1. Languages : English, Hindi, Telugu, Tamil

I hereby declare that the information given herein is true and correct to the best of my knowledge. Place: Hyderabad. Stephen Dominic Savio.

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