Physician Liaison Nurse Practitioner
Resume:
DAVID PANTOJA
PHOENIX, AZ 85035
*****.*******.****@*****.***
EXPERIENCE
**/**** –04/2021
CONTACT TRACER, MAXIMUS/ ICIMS
Outbound/ inbound calls regarding any contact with any individuals, groujp gathering or casinos with the intent of gathering this information to assist in preventing the spread of covid-19. Collected any further contact with any other individuals and submitted to Nevada.gov for processing of such information.
This was a Temp Agency contract.
09/20 –02/2021
CUSTOMER SERVICE REPRESENTATIVE, MATRIX MEDICAL NETWORK Inbound calls providing Wellness Nurse Practitioner visits for different health plans. Informing new members of benefits available with such visits. Also providing appointments for existing members. Acknowledging After Call minutes and down time while not on calls. This was a Temp Agency contract
2/19- 09/2020
CUSTOMER SERVICE REPRESENTATIVE, EPIQ
Outbound/ Inbound Hybrid- Placed outgoing calls to inform customers of a Collateral Protection Insurance that had been placed on their vehicle loan and this may have caused an overlapping coverage of insurance. Submitting information for review for possible reimbursement. Inbound calls on those returning calls and inquiring on information regarding their claim. Received incoming calls regarding Bankruptcy claims and status of claims filed for possible reimbursement. Provided Outbound and Inbound Bilingual calls
12/18-01/19
CUSTOMER SERVICE REPRESENTATIVE, TIVITY HEALTH
Took inbound calls with members inquiring on eligibility and benefits for Silver Sneakers Program. Used different data bases to acquire information on proper process of member inserts. Explained different insurance requirements and gave information on benefits of such program. This was a temporary, Staffing Agency placement.
09/18-12/18 ICONIC RESULTS
CUSTOMER SERVICE REPRESENTATIVE, ICONIC RESULTS
I received inbound calls for home refinancing. Attained customer refinancing, cash out or new home financing. Also provided security system, medical insurance information. 2
07/16-09/18
SENIOR PASTOR, THE GOOD SHEPHERD CHURCH
Overlooked the leadership, finances and growth of the church. I assisted, advised and counseled those in need or seeking such services. Conducted weddings, dedications, baptisms and funerals. Made home visits, hospital visits to those in need or requiring of such visits. Overlooked a church membership of 300.
10/13-07/16
CARDIOVASCULAR TECHNICIAN/ MEDICAL ASSISTANT,
SOUTH TEXAS CARDIOVASCULAR CONSULTANTS
Set up patients for Exercise Stress Tests, Adenosine and Cardiolyte Stress Tests. Set up patients for Nuclear Studies, assisted with Echocardiogram Stress Tests and set up for Holter Monitors, scanned, interpreted EKG for any abnormalities and printed reports for physician review. Also provided set up and collected EKG tracings for Event Monitor interpretations of 3 lead selection. Scanned and provided evaluation for physician review. Collected mobile Pacemaker recordings to present to Physician or Nursing staff for review.
05/10-09/13
PHYSICIAN LIAISON, RN PLUS DME
Presented and supplied diabetic supplies to Physicians offices, Home Health and Medical Facilities. Presented diabetic supplies, professional diabetic shoe fittings and also provided delivery and set up of DME to patient homes.
08/09- 04/10
FRESENIUS MEDICAL CARE, PATIENT CARE TECHNICIAN
Set up dialysis machines to prescribed orders on patient chart. Did quality checks to verify standards. Greeted patients in waiting area and brought them to the treatment area. Set up patient using proper needle size, in fistula or catheter site, as needed. Observed patient during treatment and documenting process and symptoms, if any, on patient electronic chart. 09/06-07/09
SOUTH WEST CARDIOVASCULAR ASSOCIATES, CARDIOVASCULAR TECHNICIAN Received patients for ABI testing, Nuclear Studies, whether Adenosine, Dobutamine or Exercise testing. Also tested for T-Wave Alternans studies, interpreting EKG tracings during test and immediately reporting serious changes to Physician for review. Trained Medical Assistants for ICG testing and Holter lead placement on patients. Utilized EMR and Mars programs for patient documentation and records.
02/04-09/06
MESA CARDIOVASCULAR ASSOCIATES, CARDIOVASCULAR TECHNICIAN Greeted patients in waiting area and brought back to study area. Prepped for Nuclear studies, whether Adenosine, Dobutamine or Exercise testing, also performed Echocardiogram Stress testing. Set up, collected, scanned and interpreted 4 lead Holter monitor tracings for physician review. Assisted Medical Assistants with back office duties. 3
02/01-02/04
BILTMORE CARDIOLOGY, CARDIOVASCULAR TECHNICIAN
Tested patients for treadmill testing, Holter set up, removal and scanning. Noted any possible dysrhythmias for cardiologist review. Assisted with EECP, ABI and T-Wave Alternans testing. Assisted Medical Assistant with back office duties when necessary. 09/97-02/01
STAR HRG, CUSTOMER SERVICE REP/ ESCALATED CALL REP Received incoming calls from customers regarding insurance claims. Helped customers resolve unprocessed claims by providing necessary documents to allow processing of such claims. Took escalated calls from customers who had complaints or felt their claims were being neglected. Also assisted with Spanish calls when necessary.
06/93-09/97
GOOD SAMARITAN HOSPITAL, BILINGUAL ASSISTANT
Enhancing the care and understanding of the non-English speaking patients. This entailed interpretation of any communication or documents between facility, medical staff and patient. Gave updated reports to the physicians of such patients. 02/83-06/93
MESA LUTHERAN HOSPITAL, MONITOR TECH/ UNIT CLERK/ MEDICAL ASSISTANT 12 lead EKGs taken on patients per physician’s orders. Monitored cardiac rhythms with a maximum capacity of 48 patients. Writing hourly interpretation on a 24hour summary sheet, watching for dysrhythmia occurrences and printing those events on cardiac strips for purposes of patient chart documentation. I was cross trained as a Unit Clerk and Medical Assistant to assist when necessary.
Contact this candidate