Customer Representative Service Agent

Rebecca Nordby

Titusville, FL ***** – 321-***-**** – *******.******@*********.***

Professional Summary

Provide a hospitable environment for the needs of all customers providing a personalized

experience whether it be a simple or complex task. Working around needs of the customer and

unplanned delays or issues, I work diligently to ensure all customers receive the best possible

travel experience.

Highlights

Employee of the Quarter at Orlando International (MCO) Station in 2011

Hazmat Compliant as of 1998 to this date

Currently hold a GOAA (SIDA) Badge for MCO with a customs/immigration seal

Proficient in Altea, CS2, and Quickres software

Work History

1998 to

Present

Airline Customer Service Agent

Southwest Airlines Customer Service Agent – Orlando International Airport

Ticketing-sales using cash, checks, traveler checks, credit cards, travel vouchers Check-in process using computerized point-of-sale system Boarding flights Baggage service Reservations Assist passengers at the gate area, including any additional needs, and reconcile flights Provide relevant information regarding flights, available travel space, fares, schedules, routings, weather related issues, accommodations for customers Meet international flights at the gate to process customers through customs and immigration

1994 to Airline Customer Service Agent

1998 Canada 3000 Customer Service Agent – Orlando International Airport

Boarded aircrafts, checking customers reservations after having checked in the flight at the ticket counter Operated jet-bridge to deplane Ticketing-sales using cash, checks, traveler checks, credit cards, travel vouchers Check-in process using computerized point-of-sale system Baggage service Reservations Assist passengers at the gate area, including any additional needs, and reconcile flights Provide relevant information regarding flights, available travel space, fares, schedules, routings, weather related issues, accommodations for customers Meet international flights at the gate to process customers through customs and immigration

Education

1988

Associate of Arts Degree

Brevard Community College

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