White Oak Project Manager
Resume:
Harrisburg, IL *****
**************@*****.***
Whitney Roberts
SKILLS
Learns quickly, Motivated, Friendly/Personably, Multi-tasker, Determined, Willing to learn,
EXPERIENCE
JMAG LLC- Customer Service Representative
June 2020-Present
Answered incoming calls
Processed customers contracts checking financial calculations and entered date into a RTO system
Collected and processed payments for customers
Processed account payoffs
Mailed and filed contracts and customer information
Made collection calls for past/overdue accounts
Managed client records
Assisted customers with a warm and professional attitude
Resolved customer information and complaints
Completed End of Day Reports daily using excel spreadsheet
Saline Care Nursing & Rehabilitation Center, Harrisburg IL- Business Office Manager/Assistant Administrator
September 2019- June 2020
Work in the front office answering calls, fax, and emails
Handle new admissions; verifying insurance, doing background checks, new admission paperwork, and entered information into the system
Help with discharging residents
Make collection calls for billing
Accepte payments for residents accounts
Help residents apply for Medicaid
Use LTC & AHT healthcare systems
Community Prevention Resources, Marion, IL — Prevention Specialist/Project Manager
JULY 2018 - September 2019
Taught Youth Prevention Education Programs to Middle School students in 3 different schools
Led Youth Advisory Committees
Worked with Microsoft Word, Exel, & Google drive
Communicated with youth, parents, other employees, and community members
Answered emails and calls
Helped complete reports
Morellos, Harrisburg, IL — Waitress
April 2017 - June 2017
Communicated with customers
Answered phones
Worked with their computer system
Worked big events such as banquets and galas
Marion Eye Center, Marion, IL — Central Supply Tech
May 2014 - August 2014
Answered call and emails
Sorted and logged materials and supplies
Filed purchasing and billing files
Assisted with other tasks upper management were working on
EDUCATION
Murray State University, Murray, KY — Bachelor's Degree in Public and Community Health
August 2014 - Graduated December 2018
Dean’s List
Internship at Egyptian Health Department, Eldorado IL
May 2018 - June 2018
Southeastern Illinois College, Harrisburg IL - Phlebotomy Certificate
March 2019- May 2019
Personal
Member of Kappa Delta Sorority
Cheerleading (Team member in college and coached a high school team)
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