General Manager Customer Service
Resume:
Erin Elizabeth Ryan
**** ***** ***** ******** *****, Va. 23453
***********@*****.***
PROFESSIONAL EXPERIENCE
Golden Corral,
January 2017 to Present, General Manager
My duties are to continue to improve the everyday running of the restaurant including making sure my management team is completing all assigned tasks. My restaurant has met all our financial targets for food and labor ranking us amongst the top 3 restaurants in the company. I have also made sure we have scored 98 or higher on Ecosure for the past 3 years. I make sure the restaurant always has excellent customer service and top-quality food on the buffet. I train my management team to always strive for the best and keep morale high which I attribute as the reason for being the best in the company.
Wendy's
January 2014 - January 2017, General Manager
My duties as General manager are hiring, training and supervising all employees. I did the ordering for food and supplies and am always under given budget. I have won awards for highest sales and lowest food cost out of 385 locations. I am Serv Safe certified and also have a F.O.G certification. I have groomed and developed 3 of my employees into managers of their own stores since being hired. I have a good eye for people with good work ethic and potential for advancement.
Five Guys Burgers and Fries. May 2012 to January 2014 General Manager
Hire, Supervise and train all employees. I control food, inventory and labor. I make all schedules and do all payrolls for my store on a weekly basis. I am ServSafe certified in Virginia Beach and Norfolk. I have received near perfect scores on all Steritech inspection. I believe a clean and organized work place is very important. I solve conflict through active listening and being solution driven..
Moe’s Southwestern Grill January 2010 to April 2012 General Manager
Hire, supervise, and train all employees, I controlled food, inventory, and labor. I make all schedules and make all food orders and control all aspects of the restaurant. I do the restaurant payroll bimonthly. I am a very personable person with excellence customer service skills. I solve conflicts easily and professionally. I am a good judge of character as well as a fair but strict employer that takes the rules very seriously.
Domino’s Pizza July 2005- January 2010
General Manager
Hire, supervise, and train all employees. I’m in charge of all food costs, inventory and food management. I make all schedules and plan all meetings. Communicated the importance of customer service, food management and time management with all employees. I handled all complaints from guests and made sure all issues were resolved in a timely manner. The cleanliness and food safety is one of the most important parts of my job in which I take very seriously. I am a fair employer that is
well liked by my employees but I held everyone accountable. Ellington's May 1999 -2005
Assistant Manager and Head Bartender
Supervised and coordinated activities of dining-room employees. I have trained dining-room employees. Represented management when absent. Communicated effectively with customers and with employees. Greeted guests and escorted them to tables. Engaged in providing courteous and rapid service to diners. Scheduled dining reservations. Arranged parties for patrons. Addressed complaints regarding food or service. Assisted in preparation of menu. Planed and execute details for banquets.
EDUCATION:
2011 Tidewater Community College for Culinary Arts REFERENCES: Upon Request
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