Customer service
Resume:
Amy N. Hainer-Ussery
***.*****.**@*****.***
EXPERIENCE:
CVS Benefit Verification SME
Assistant to trainer for CVS benefit verification. Knowledgeable on training material. Needs to stay updated on continuously updated material. Handles attendance and any calls made to trainees. Handles paperwork for trainers, including attendance trackers and daily attestation summaries. Able to do trainer job duties in case trainer is absent. Assists in presenting and teaching material to over 30+ individuals . On occasion help the production floor with questions/ job duties.
11/2018- 06/2020
Seasonal Sales Associate at Ross
Run cashier effectively and accurately, provide a fast experience for the customers. Return and exchange products when necessary. Run department carts when they are full. Answer phone calls. Greet customers and help customers locate desired product. Organize and set assigned departments. Re-tag and price items as needed. Perform fitting room assignments such as, monitoring the flow of clothing going in and out of the fitting rooms, placing undesired clothing in rack according to store procedure, and running racks when full.
12/12/17-10/18
Retention agent for Cox Communications
Responds to call center customer retention calls for all Cox residential services and product
lines. Identifies and resolves customer issues/needs. Use creative negotiation skills to motivate
customers to continue with their services. Make offers for additional or upgraded services to add
value to customers.
3/15-6/17 McDonald’s Corporation El Paso, TX
Crew Trainer
Train and review crew members to reach their responsibilities at there positions.
Cashier/Order taker lobby and drive through
Supply stocker
Food server
6/14-7/14 Trisun Nursing and Rehabilitation El Paso, TX
Volunteer Activities Assistant
5/12-8/12 Rio Rancho Nursing/Rehab Rio Rancho, NM
Volunteer Kitchenaid
Volunteer Dishwasher
EDUCATION: New Mexico Connections Academy
High school diploma
SKILLS:
Quick learner
Multi-task
Team player
Operations (following company procedures)
POS system (cashier)
REFERENCES: Available upon request
Contact this candidate