Operations Manager Customer Service

SUMMARY

SKILLS

EXPERIENCE

WILLIAM RUSHTON

**** ***** **., ********, ** 30259 H: 678-***-**** ************@*****.*** Accountable Operation Manager demonstrating a high level of ownership and initiative. Quick and effective at decision making, while maintaining excellent customer service throughout the sales process. Enthusiastic Sales Associate possessing expertise in the office supply industry. Reliable, punctual and hard working.

Retail Sales Associate versed in merchandising, display design and customer relations. Team-oriented [Type] professional able to work well in collaborative environments and generate consistent personal sales accomplishments. Bringing [Number] years' experience in retail settings, including [Type] and [Type] specialty departments. Adept at navigating [Software] and POS platforms. MS Office proficient Relationship

selling

Perfect attendance record

Barcode scanning

Flexible Reliable and dependable

Dedicated team player Team

leadership

Cash registers

Closing

Credit

Customer Service

Dependable

Team leadership

Merchandising

Money

MS Office

Selling

Sales

Sales reports

Scanning

Team player

Loss prevention

Employee scheduling

08/2006 to 04/2013 Operations Manager

Staples Peachtree City

Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.Received and processed cash and credit payments for in-store purchases.Described use and operation of merchandise to customers.Placed special merchandise orders for customers.Shared product knowledge with customers while making personal recommendations.Verified that all merchandising standards were maintained on a daily basis.Hired and trained sales staff. Generated monthly and annual sales reports.Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.

10/2004 to 08/2006 Grocery Team Leader

08/1999 to 11/2004 Customer Service Manager

06/1991 to 08/1999 Assistant Manager

Winn-Dixie - Sharpsburg, G A Open and Close store, Ordering trucks, Promo EDUCATION AND TRAINING

Sets, Customer Service.Informed customers about sales and promotions in a friendly and engaging manner.

Publix - Sharpsburg

Incharge of stockcrew team, to ensure freight was put out in timely matter.Daily cycle counts.

Promo sets.

Office Depot

Sharpsburg

Recommended and helped customers select merchandise based on their needs.Exchanged returned merchandise for customers quickly and efficiently.Confirmed that appropriate changes were made to resolve customers' problems.

07/2013 to 02/2016 Ast mgr.

Big Lots Newnan, GA

ops manger and i was able to help grow sales in the furniture department 3% growth.

Diminished financial discrepancies by accurately collecting customer fees, managing refunds and providing complete sales documentation. Reviewed daily financial reports and reconciled accounts to keep information current and accurate.

03/2016 to Current Store Team Leader

Ollies Bargain Outlet carrollton, Ga

Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.

Delegated work to employees based on shift requirements, individual strengths and unique training.

Created strategies to develop and expand existing customer sales, which resulted in a [number]% increase in monthly sales. High School Diploma

94 Troup Highschool - Lagrange, G A

Contact this candidate