Customer Service Tally
Resume:
PROFESSIONAL SUMMARY
Marjorie Christina Miller Establishes positive relationships with
carriers and representatives through communication and coordination skills. Competent in route planning and shipment method determination.
WORK HISTORY
Shipping Clerk/Shipping Lead, 08/2017 to Current
Vroom, Stafford, TX
Detailing Manager, 05/2015 to 08/2017
Carmax, Richmond, TX
Address : Richmond, Texas 77469
Phone : 346-***-****
Email : **********@*****.***
SKILLS
MARJORIE
CHRISTINA
MILLER
Created bill of ladings, free forms, and tally sheets for drivers delivers.
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• Contact transport companies to trace or expedite merchandise.
• Maintained and organize shipping supplies.
Make temporary tags daily for time review and efficiency to be sent off.
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Packed, secured, labeled and applied postage to materials to prepare items for shipment.
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Compared shipping orders and invoices against contents received to verify accuracy.
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Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
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Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
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Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping. Richmond
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Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets.
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Ensure the review of vehicles in the area of responsibility are reviewed for shipping process to customer purchase.
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• Timely review for performance and review of associates in area of
• Shipment planning
• Quality control
• Team Bonding
• Operational improvement
• Team management
• Problem resolution
• Route Management
• Package labeling
• Communications
• Organization
• Relationship development
• Project organization
• Customer service
• Vendor relationship management
Inventory Management, 01/2013 to 04/2015
Kohls, Richmond, YX
Assistant Manager, 06/2006 to 01/2013
Walmart, Missouri City, Tx
responsibility.
Perform quality checks periodically on associates to ensure quality review and performance complete.
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• Oversaw inventory, equipment maintenance and bay cleaning. Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
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Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
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Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
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Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
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Divided and categorized cargo received and redirected shipments in response to customer requests.
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Assists management with the supervision of associates in multiple areas by assigned duties, developing and communicating goals.
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Provides direction and guidance to associates on customer service approaches and techniques to ensure customer complains and issues are resolved.
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Ensures claims associates are processing claims accordingly to policies and procedures Participated in the hiring, recruiting, training, coaching and evaluation in assigned area.
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Achieved and maintained customer loyalty by forging long-term relationships based on prompt and courteous service.
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Processed sales orders and handled administrative functions like bookkeeping, purchasing, tracking and credit applications.
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Supported senior company leaders by delivering reports outlining performance to drive process improvements.
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Reported emergencies, weather delays and carrier schedule changes to customers and supervisors.
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Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
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Drove operational improvements which resulted in savings and improved profit margins.
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Provide supervision and development opportunities for hourly associates by hiring, mentoring, assigning duties and evaluating performance.
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Ensures compliance with company policies and procedures by holding hourly associates accountable, analyzing and interpret reports, overseeing safety and compliance review and developing
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and implementing action plans to correct deficiencies. Models, enforces and provides direction and guidance to hourly associates on proper customer service approaches and techniques to ensure customer needs, complaints and issues are successfully resolved.
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Drive sales in assigned area by ensure effective merchandise presentation, including accurate and competitive pricing.
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• As well as monitoring expenses within assigned area pad. Trained team members in successful strategies to meet operational and sales targets.
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Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
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Submitted reports to senior management to aid in business decision-making and planning.
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Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
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Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
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Established and optimized schedules to keep coverage and service in line with forecasted demands.
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Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
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Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
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• Coached team on effective upselling and cross-selling methods. Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
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Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
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Supervised team of 100+ employees and provided feedback on performance.
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Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
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Kept work areas clean, organized and safe to promote efficiency and team safety.
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Communicated with managers of other departments to maintain transparency.
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Handled customer service by dealing with complaints, organizing stock and answering customer questions.
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Reviewed sales and gross profit reports to determine options for increasing market growth.
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Provided current employees options for additional training opportunities.
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Planned team-building exercises to increase employee performance and job satisfaction.
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Maintained positive customer relationships by responding quickly to customer service inquiries.
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EDUCATION
High School Diploma
Guymon High School - Guymon, Oklahoma
Helped with planning schedules and delegating assignments to meet coverage and service demands.
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