Desktop support Technical Analyst
Resume:
DAVID S. BERGLUND
**************@*****.***
CERTIFICATIONS
Certificate in Computer Science – Computer Networking
MCP – Microsoft Certified Professional
CompTIA A+ Certification
United States Air Force National Defense Service Medal
SKILLS
• Windows XP Professional • Windows 7 Enterprise • Windows 10
• Active Directory and Infrastructure • Citrix • DNS Routing & Remote Access
• Organizational Units • TCP/IP • DHCP • Asset management and inventory
• Microsoft Office 2007, 2010 and 2016 • Installation & upgrades of operating systems
• Break/Fix • Hardware/Software troubleshooting • System backups and recovery • SAP
• Executive Support • Ticketing systems and SLA protocol • HP Service Manager • Remedy • IMAC-D
Professional Experience
CompuCom
Desktop Technical Analyst at INEOS Olefins & Polymers, BMC 2016 – 2018
Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times
Complied with company procedures with a high awareness of safety standards, expectations and problem reporting.
Responded to requests and problems including installing, monitoring, diagnosing, repairing, maintaining, and upgrading hardware, software, and equipment to ensure optimal computer performance.
Provided support in the maintenance and technical assistance of company assets and deployed desktop images to end users.
Implemented Active Directory for user accounts and configured end user accounts in Microsoft Exchange.
Displayed courtesy and strong interpersonal skills and problem resolution to build and maintain good rapport with customers.
PFITECH
Field Service Technician at Boeing, Houston 2006 - 2016
Oversaw hardware and software issues in both laptop and desktop systems to include software installations and configuration.
Diagnosing and repairing Windows desktops and laptops.
Updated knowledge based manuals and websites for technicians to access nationwide.
Kept track of automatic and self-generated service tickets to meet required SLA.
Kept detailed inventory of all desktop and laptop parts in a database to ensure replacements were checked in and out accurately during and after a service repair.
Monitored network connectivity for Boeing users working remotely at NASA during shuttle flights and space station activities and ensured minimal down time.
Interacted with application software and operating systems to diagnose and resolve various issues.
EDUCATION
Alvin Community College, Alvin, Texas
Associate of Applied Science degree in Computer Networking, May 2005
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