Technology Officer Chief
Resume:
***- ***- **** • adn7bc@r.postjobfree.com
CEDRIC P. CASTILLO
A Project Manager Professional with extensive technology experience in Software Development Life Cycle.
SUMMARY OF QUALIFICATIONS
Project Management Contact Center (Inbound & Outbound) Data Network Infrastructure Networking and Infrastructure Contract and Vendor Management Web / E-commerce Development Customer Relationship Management System Support and Maintenance Data Warehousing / ETL Business Intelligence
Licensed Platforms (Microsoft, Oracle) Open Source Platforms (LAMP) Software Development Life Cycle Cloud / Client / Server Technology ISO 9000-9001 Motorola’s 6 Sigma / 5 9’s Reliability PROFESSIONAL EXPERIENCE
March 2012
To Present BFC Print Batavia, Illinois
Enterprise Program Manager
n Directly managed over 50+ clients, 80+ major SDLC projects valued at about $2.4M+. Also unlocked additional revenue opportunities via professional services – about $500K+.
n Led and collaborated with cross-functional team of 16 resources while increasing everyone’s productivity. Also managed a team of project managers and quality assurance specialists.
n Built solid relationships with clients from different verticals such as Healthcare, Home Warranties, Construction, Financial/Banking, Insurance and Manufacturing.
n Successfully implemented major internal methodologies such as Project Management, and Software Quality Assurance charters and its operation.
March 2010
To March 2012 NetCoresolutions.com Oakbrook, Illinois Chief Technology Officer / Managing Partner
• Led medium to large scale projects, 10 to 50+ (multi-cultural, on- site and virtual) team sizes, technical and non-technical resources.
• Developed and implemented applications in financial, healthcare, manufacturing, logistics/warehousing, entertainment and sports.
• Headed all technology infrastructure (voice and data) projects including software development projects.
• Spearheaded client’s contact center operation by managing their business process outsourcing (BPOM) with companies such as Convergys and Qualfon.
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December 2007
To March 2010 SEO Brand, LLC Los Angeles, California Chief Technology Officer / Partner
• Created an offshore Technical Resource Center that was composed of Internet Marketing and Software Development professionals.
• Introduced the use of Software Development Life Cycle methodology and automation tools.
• Architected multiple software development projects for clients o Customer Relationship Management System (SugarCRM) o Business Intelligence (Cognos, SAP)
o Lead Management System (custom developed)
o E-commerce Applications (Packaged with Shipping and Payment integrations)
• Handled and developed relationship with U.S. and international clients
• Worked and interfaced with clients such as Comcast, HeidiKlum.com, Globe Wireless and Procter & Gamble Asia Pacific . October 2002
To November
2007
The Mortgage Exchange Chicago, Illinois
Senior Director of Information Technology
• Created the System Development department with the following accomplishments:
o Headed both in-house and offshore developments
o Maintenance of all new and existing systems including all of the company’s Web Properties
o Implementation of industry's standard System Development Lifecycle methodology (SDLC)
o Authored and implemented systems that made the company met its goals of becoming a 90% paperless company within two years
EDUCATION
DeVry University Chicago, Illinois
Bachelor of Science in Technical Management
DeVry University Chicago, Illinois
Associate Degree of Applied Science in Electronic
Technology
RECENT CERTIFICATIONS
Project Manager Professional (PMP) Chicago, Illinois Master Project Manager (MPM) Chicago, Illinois
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