Terri Bennett

Kalamazoo, MI

adn7ap@r.postjobfree.com

269-***-****

A mid-level management position in the Customer Service industry utilizing strong organization ability, multi-tasking, strong work ethics. The ability to deal with vendors and suppliers.

Authorized to work in the US for any employer

Work Experience

O'Keefe Publishing - Kalamazoo, MI

June 2013 to Present

Mail Manager/Customer Service TS Print Center

Kalamazoo, MI

July 2000 to June 2013

Kalamazoo, MI

October 1986 to July 2000

Education

High school diploma in Customer Service

Kalamazoo Valley Community College - Kalamazoo, MI December 2020

Skills

• Organizing

• Multi-Tasking

• Leadership

• Cash handling

• Clerical experience

• Microsoft Access

• Typing

• Databases

• Customer service

• Retail sales

• Front desk

• Manufacturing

• Packaging

• Filing

• Supervising experience

• Lean

Assessments

Scheduling — Proficient

February 2021

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Customer service fit — Proficient

March 2021

Measures the traits that are important for success for customer service roles Full results: Proficient

Retail customer service — Familiar

January 2021

Comprehending and responding to retail customer needs. Full results: Familiar

Customer focus & orientation — Highly Proficient

January 2021

Responding to customer situations with sensitivity Full results: Highly Proficient

Customer service — Proficient

March 2021

Identifying and resolving common customer issues

Full results: Proficient

Attention to detail — Proficient

December 2020

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Management & leadership skills: Planning & execution — Proficient December 2020

Planning and managing resources to accomplish organizational goals Full results: Proficient

Management & leadership skills: Impact & influence — Highly Proficient December 2020

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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