Customer Service Front Desk
Resume:
Terri Bennett
Kalamazoo, MI
******************@***********.***
A mid-level management position in the Customer Service industry utilizing strong organization ability, multi-tasking, strong work ethics. The ability to deal with vendors and suppliers.
Authorized to work in the US for any employer
Work Experience
O'Keefe Publishing - Kalamazoo, MI
June 2013 to Present
Mail Manager/Customer Service TS Print Center
Kalamazoo, MI
July 2000 to June 2013
Kalamazoo, MI
October 1986 to July 2000
Education
High school diploma in Customer Service
Kalamazoo Valley Community College - Kalamazoo, MI December 2020
Skills
• Organizing
• Multi-Tasking
• Leadership
• Cash handling
• Clerical experience
• Microsoft Access
• Typing
• Databases
• Customer service
• Retail sales
• Front desk
• Manufacturing
• Packaging
• Filing
• Supervising experience
• Lean
Assessments
Scheduling — Proficient
February 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Customer service fit — Proficient
March 2021
Measures the traits that are important for success for customer service roles Full results: Proficient
Retail customer service — Familiar
January 2021
Comprehending and responding to retail customer needs. Full results: Familiar
Customer focus & orientation — Highly Proficient
January 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer service — Proficient
March 2021
Identifying and resolving common customer issues
Full results: Proficient
Attention to detail — Proficient
December 2020
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Management & leadership skills: Planning & execution — Proficient December 2020
Planning and managing resources to accomplish organizational goals Full results: Proficient
Management & leadership skills: Impact & influence — Highly Proficient December 2020
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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