Customer service
Resume:
OMANA K
Mobile no: 955*******
Email id: ************@*****.***
PRESENT ADDRESS:
Plot no: 6, Door no.F2,
Gandhi nagar 2nd street,
LIC nagar extension, S.kolathur,
Pallikkaranai, Chennai-600100
CAREER OBJECTIVE:
To work in a challenging and dynamic environment and to keep adding value to the organization that I represent and serve, while also concurrently upgrading my skills and knowledge.
BASIC ACADEMIC CREDENTIALS:
DR.MGR JANAKI COLLEGE OF AERTS AND SCIENCE
UG Course 2017 -2018 (discontinue)
Bachelor of computer science 1st year completed.
RANI MEYYAMMAI GIRLS HOIGHER SECONDARY SCHOOL
.
HSC 2015 -2017
Completed with 56%.
RANI MEYYAMMAI GIRLS HIGHER SECONDARY SCHOOL
SSLC 2014 -2015
completed with 84%.
WORKING EXPERIENCE:
Company: OPPO MOBILES INDIA PRIVATE LIMITED
Designation: Customer service
Period: March 2018 – October 2018
Greeting all visitors.
Handling queries and complaints via phone.
Transferring calls as necessary.
Answering questions about product or offers.
Asking questions to understand customer requirements and close sales.
Company: IMERGE BUSSINESS SOLUTION PRIVATE LIMITED
Designation: Telemarketing Executive
Period: December 2018 – September 2020
It is a lead generation company.
Converting clients lead to business people for his business developing.
Handling inbound calls in campaign process and outbound calls in customer data base.
Using scripts to provide information about products features, prices etc. and present their benefits.
Ask pertinent questions to understand the customers’ requirements.
Deal with complaints or doubts through the call.
Keep records of calls and sales and record useful information.
Updating customer’s details on our database, and then sharing the information with staff.
Most importantly, follow up the customer regularly on what they had discussed with us in the last phone call.
Company: Matrimony.com Limited
Designation: Payment Assistance Voice Process
Period: February 2021 – July 2021
Worked 6months in Martioynm.com company as Payment Assistance role.
Guiding customers through via phone to do payment in our App.
Converting clients lead to business people for his business developing.
Handling inbound calls in campaign process and outbound calls in customer data base.
Using scripts to provide information about products features, prices etc. and present their benefits.
Ask pertinent questions to understand the customers’ requirements.
Deal with complaints or doubts through the call.
Keep records of calls and sales and record useful information.
Updating customer’s details on our database, and then sharing the information with staff.
Most importantly, follow up the customer regularly on what they had discussed with us in the last phone call.
SKILL:
Active listening
Communication
Computer skill
Customer service
Problem solving
PERSONAL DETAILS:
Fathers Name : Kathiresan.S
Permanent Address : Plot no: 6, Door no.F2, Gandhi nagar 2nd street, Lic Nagar Extension,
S.kolathur, Pallikkaranai, Chennai-600100.
Date of Birth : 14-12-1999
Languages Known : Tamil, Malayalam and English.
Marital Status : Single.
Nationality : Indian.
Religion : Hindu.
Interest & Hobbies : Listening to Music & Drawing.
DECLARATION:
I do hereby declare that the above information is true to the best of my knowledge.
PLACE: Chennai
DATE: [OMANA K]
Contact this candidate