Shivam Sherkar

Process Associate

Reliable, top-notch associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of communication techniques. adn79q@r.postjobfree.com 777-***-**** Pune, India WORK EXPERIENCE

Associate

Wipro

02/2021 - Present, Pune

Working as associate for Flipkart to solve the queries of customers, regarding their orders. Such as tracking order, educate customers about product and website. Creating the return requests for customer. Tracking the transactions for customers.

EDUCATION

SSC

SVH, Tisgaon

03/2013,

HSC

DPRC, Adinathnagar

02/2015,

MS-CIT

Adinathnagar

2013,

SKILLS

Proficient in English and Hindi

Excellent time management abilities

Customer Service skills Active listening skills.

Computer skills. Communication skills.

LANGUAGES

ENGLISH

Native or Bilingual Proficiency

HINDI

Native or Bilingual Proficiency

MARATHI

Native or Bilingual Proficiency

INTERESTS

Volunteer Work/Community Involvement. Gaming.

Traveling

Achievements/Tasks

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