Jennifer N. Ugochukwu
Mobile: 067-***-****
Email: adn774@r.postjobfree.com
Summary
Currently studying at the University of Johannesburg towards a N. Diploma in Biotechnology. I am a sociable, honest and self-driven individual. Effective communicator and an adaptable team player, seeking to gain more experience at iContact for the position of a call center agent.
Work Experience
Position
Role
Acquired Skills
2017 – 2018
Retail Salesperson
Oz Hair Salon
Developed and maintained effective relationships with clients while providing proactive solutions
Clearly explain product and service benefits, requirements and restrictions, changes and other related product information to clients
Improved communication skills, including listening aptitude necessary to meet customers’ needs
Improved problem solving skills
2012 – 2013
Waitress
Mama G Catering and Restaurant
Meet the needs of the customers by providing customer satisfaction and achieve customer retention
Developed better interpersonal skills
Better ability to work under pressure, especially during peak hours.
2019
Promoter
Sozala media
Acquire the interest of customers to the product which was being advertised
Improved interactive skills with customers
Education
Course
Outcomes and Core competencies
2018- In Progress
Diploma in Biotechnology
University of Johannesburg
To be able to modify structures within single cells which can be used for both scientific research and product development
To be able to use plants, animals, microbes, biochemistry and genetics to develop new products and improve existing ones
2016
Senior Certificate - Matric
Hoerskool Die Fakkel
Subjects included: Mathematics - English Home Language - Afrikaans First Additional Language - Life Orientation - Physical Science - Life Science - Visual Arts
Leadership Roles and Achievements
Merit certificate for Visual Arts, 2016 • Top Ten 2012, 2013 & 2015
RCL Member, 2016
Performance in Acapella, 2015
Class Captain, 2014
Media Monitor, 2012
Key Skills
MS Excel, Powerpoint & word
Effective Communication
Relationship building
Hardworking
Time management
Leadership and Team-work
Quick Learning
Interests
Interests – Economic and political history, Youth development and education
Readings – Outliers; The kite runner; The Alchemist; Rich dad, poor dad; Think and grow rich; The Handmaid’s Tale
Extra-curricular – Travel, leisure activities with friends and family, church activities
References
References are available on request.