Terrico T. Dora
***** ********** ****** ******** *****, FL 33027 305-***-**** *********@*****.***
Professional Profile
A highly experience administrative support professional with a record of proven success in customer service, and inventory management system. Creative problem solver with ability to work in challenging work environments, increase productivity, meet deadlines, and motivate others to accomplish organizational goals and objectives.
Marketing – Proven ability to recognize and capitalize on market trends and assume bottom-line responsibility for strategic planning, pricing, market research and forecasting. Broad knowledge of promotional planning, pricing, merchandising, event planning and advertising.
Team Building – Decisive team leader with experience developing and reinforcing talents and creating effective training programs.
Communication – Persuasive communicator with well-developed presentation and writing skills. Able to develop and maintain productive relationships with colleagues, customers, and staff at all levels.
Experience
CARNIVAL CRUISE LINES – Miramar, Florida Oct. ‘12 - Present
Care Team Specialist
Provide professional special assistance and support to guests to ensure a harmonious cruising experience.
Review, follow-up and collect any pending balances.
Provide support to guest who suffer medical emergencies, bereavement, or similar tragedy during their cruise.
WINCORP INTERNATIONAL INC. – Miami, Florida Sept ‘05 – Oct. ‘12
Lead Warehouse Specialist/Forklift Driver
Certified in safe forklift driving and warehouse operations.
Coordination of general bookkeeping and business administration with multiple departments.
Management and training of staff members to ensure safety regulations and productive environment for timely shipping arrangements.
MIAMI’S RIVER OF LIFE – Miami, Florida Mar ‘01 – October ‘05
Youth Care Specialist
Demonstrated experience in developing trusting relationships with youth participants and parents.
Monitors, coaches, and supervises at-promise/at-risk youth during all assigned program activities.
Organized and lead various age groups in general recreation activities such as games, arts & crafts an special events.
Implement gender specific programming to include evidence base programming.
Education
Communication - Florida Memorial University, Miami, FL 2000
Certifications
First Aid/CPR,