Switchboard Operator Personal Assistant
Resume:
SILINDELE NJILO
Overview
I am often described as mature, pleasant, and impeccable in my manners and grooming, I will be an asset as an administrator/personal assistant.
I thrive under pressure and know that I will carry out my duties in a timely and professional manner.
Having experience in data collection and management of Matric marking for two years at various
marking centres, I have developed a keen attention to detail and calm under pressure.
I have a high level of communication skills, please have a look at my curriculum vitae to further explain my level of experience.
CUSTOMER ORIENTATION
1.Social Assistance.
2.Microsoft word, Basic Excel skills and Outlook.
3.Good communication and writing skills.
4.Ability to learn fast, work well under pressure and meet deadlines.
5.Clerical & Organisational skills.
6.Telephone etiquette and data capturing.
7.Ability to establish a plan of action for self and other
personal information
Date of Birth: 1993/03/06
Nationality: African
Gender: Female
Driver’s License: Code (B)
Languages: English
Isizulu, IsiXhosa
Contact
BB 1476 Maphitha close
Umlazi Township
Durban
4031
adn727@r.postjobfree.com
references
1.TAB Gold (Telebetting)
Claudene (Floor Manager)
2.The Ignition Group (DSTV Ultra)
Dane Moses (Team Manager)
3. Capability BPO (Groupon)
Kabelo Tsotetsi (Manager)
4. Capability BPO
Sirisha Govender (Manager)
5. Capability BPO
Abdul Wahab (Manager)
EDUCATION
Rossburgh High School
Matriculated.
University Of Johannesburg
Diploma in Logistics Management (On-Course)
WORK EXPERIENCE
TAB Gold [Tele betting]
●Taking online bets.
●Switchboard operator.
●Maintaining growth & sustaining customers.
●Filling and Data Capturing.
●Generating revenue for the business.
●Delivering quality services to all customers.
The Ignition Group [DSTV Ultra]
●Selling different MultiChoice packages to customers.
●Upgrading existing customers to new packages.
●Meeting weekly key performance areas.
●Ambitiously driving sales & growing clientele.
●Maintaining generated leads and creating referrals.
●Meeting quality standards and always applying company policy.
●Customer service experience to customers achieved at all costs.
Capability BPO [Groupon]
●Ensuring good customer service.
●Assisting customers on chat, email, and telephone.
●Maintaining a good quality score.
●Reception & Administration.
Capability BPO [ Training Administrator]
●Preparing weekly schedules for trainers & daily attendance.
●Welcoming incoming guests and trainees.
●Daily reporting of L.M.S and other internal systems.
●Reception & Administration duties.
Capability BPO [Transport Coordinator]
Scheduling of transportation for staff members.
Solve transport related queries.
Greet clients and set a positive office atmosphere.
Answer the office phone, redirect calls, or take messages.
Working closely with facility manager to facilitate projects in the office.
SKILLS
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