Office Manager Operations

GILLIANNE LESHER

**** ***** ******, ********* ** 19464 · 610-***-****

***************@*****.***/****************@*****.***

Self-motivated, flexible, multitasker, detail oriented, highly organized and accountable. Diverse background managing projects, teams, and making a profound impact in my role. Experience Includes operations management and administration, office management, floor management, training, and extensive customer service at all levels.

EXPERIENCE

02/21 – CURRENT

OFFICE MANAGER, Aspen Dental

Responsible for the day to day nonclinical operations of the office including but not limited to patient satisfaction, growth, and phone calls and emails related to patient care

11/20 – 04/21

OFFICE MANAGER, H&R Block

Lead a team of 12 tax professionals throughout the 2020 tax season, coordinated tax related client satisfaction, implemented covid-19 rules and regulations for the most difficult tax season to date.

12/19 – 11/20

Operations Manager/Administrator, FedEx Ground

Lead a team of 50-100 employees to ensure customer satisfaction by moving all shipments on time and damage free. Implemented a standardized truck system to ensure accuracy and satification.

08/18 – 12/19

Floor Manager, Jamme Holdings

Provided training to all new and existing employees, delt with grievances from any customers or employees throughout the day to day operations, financial management, and provided profit and loss statements to corporate office weekly.

EDUCATION

SEPTEMBER 2018

HIGH SCHOOL DIPLOMA, Penn Foster

Completed 4 years of high school in less than 3, GPA 3.98

IN PROGRESS

UNDERGRADUATE MEDICAL CODING, Devry University

Standing GPA 4.0

SKILLS

Ability to manage and coordinate teams of 100+ employees

Exceptional Interpersonal skills

Ability to accommodate company and employee needs effectively

Proficient in many software systems

Professional Presentational skills

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