Collection Manager Collector

STEVEN MARTINEZ

******.**********@*****.*** 626-***-**** Rancho Cucamonga, CA 91739

I am a highly motivated, analytical, and goal oriented individual. Strong communicator with a demonstrated ability to develop rapport with Associates and leaders at all levels. I am able to learn quickly, lead and motivate others, and work well under pressure in a fast paced environment. I would like to obtain a challenging position with a strong company where my experience, dedication and attention to detail will create opportunities for growth within the company. Microsoft applications

Excel

Word

PowerPoint

Credit

Leadership

Loan Origination

Junior Underwriter Sovereign Lending Group - Cost Mesa, CA 01/2021 - 03/2021 Inspected financial statements, credit information and title data to complete underwriting process. Analyzed loan-to-value ratios, debt to income ratios and credit scores to make underwriting decisions. Worked with colleagues to review and accept or deny new and renewal business. Assessed loan conditions and provided effective feedback regarding decisions. Collection Manager II Pacific Pointe Services 11/2018 - 03/2020 Responsible for the day to day operations for 15-20 employees. Managed the U.S.

Department Education contract.

Clear understanding of processes and procedures related to the contract. Created and established reporting to track performance, revenue, expenses, forecasting, & projections. Loan originator 02/2018 - 09/2018

CashCall Mortgage.

Analyzed customer's financial situations with a goal of finding the perfect home financing solution. Locked loans at point of sale, requested initial documents from borrower and proceeded to order appraisal. Found low credit score solutions by creating a plan to pay off or adjust payments on current debts. Collection manager Collection technology Inc 01/2012 - 01/2018 Managed the efforts of 25 collectors.

Utilized leadership and motivation skills to create a positive, enthusiastic environment. Set honest and direct expectations with the collectors challenging them to maximize their individual results. Educated individuals on department and corporate goals while ensuring everyone understood their impact to the company.

Challenged existing processes to ensure maximum efficiency and suggested improvements. Maintained quality by providing daily feedback.

Completed nightly reporting for daily results.

Summary

Skills

Experience

Collector Collection technology Inc 09/2010 - 01/2012 Achieved Top Performing Honors 10 of 12 eligible months. Achieved collections rate goal 12 of 12 eligible months. Responsible for contacting customers with delinquent accounts to setup rehabilitation arrangements. Reviewed delinquent accounts to determine necessary action to obtain a resolution. Analyzed accounts, consumer credit reports, and utilized tools provided to locate delinquent customers information.

Assisted Management team in creating monthly strategies yo increase productivity. Assisted customers in maintaining regular monthly payments. Technician Marx Brothers Fire Extinguishers - Los Angeles, CA 06/2004 - 07/2010 Technician, marx brothers fire extinguisher company. Serviced, maintained or repaired fire protection equipment in accordance with the State Fire Marshall. Collector 06/2002 - 06/2004

Progressive management systems.

Responsible for contacting consumers with delinquent retail accounts and determined necessary action to obtain a resolution.

Promoted to Lead Collector due to being and elite performer. Directly supervised 10 collectors.

Reviewed accounts worked by collectors for training opportunities. Handled escalated phone calls.

California state university fullerton 2004

Bishop amat memorial high school 2002

Education and Training

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