Project Coordinator

CHRYSTAL TORSCHER

**** ****** *****, ****** *******, CA 95621 **********@*****.*** 916-***-****

SKILLS

• Highly skilled in computer proficiency and expert in Microsoft Office Suite and Adobe programs.

• Extensive proficiency in Quickbooks, Salesforce, and Procore.

• Management level customer service experience and resolving escalated issues.

• Skilled in customer service, relationship and team building with excellent verbal/written communication abilities.

• Experienced with payroll, union benefits, prevailing wage, and OHSA safety requirements.

EXPERIENCE

HANGTOWN ELECTRIC, INC. FEB 2018 – PRESENT

OFFICE ADMINISTRATOR / PROJECT COORDINATOR

• Reviewed hours on projects and processed payroll for up to 50 union electricians, working on various jobsites and in multiple union locals.

• Created and reported all certified payroll to the Department of Industrial Relations. Ensured correct wages and benefits were paid and all skilled and trained workforce requirements were met on applicable projects.

• Managed and maintained project tasks: progress billing, A/R and A/P, change orders, material, RFI’s, submittals, warranties, etc.

• Reviewed project contracts; created and processed lower-tier subcontracts as well as required documentation, i.e., project insurance, certified payroll, safety, etc.

• Processed all monthly progress billings. Reconciled revenue and change orders on multimillion-dollar projects.

• Managed and reconciled all billings for accuracy: subcontractors, lighting packages, gear, wire orders. etc.

• Ran project job cost reports to ensure projects were on track financially.

• Handled all new hire paperwork and set up proper union benefits in payroll software.

• Facilitated and documented weekly project progress meetings.

• Collaborated with multiple departments to facilitate schedules; including delay changes, deliveries, change order events, etc.

SYNTROL SOLAR AUG 2012 – JUN 2017

SALES OPERATIONS MANAGER

• Provided sales support to over 300 sales representatives.

• Calculated and processed commission based payroll for over 100 sales representatives.

• Direct contact for all escalated customer and project concerns and issues.

• Direct contact for all finance companies and compliance concerns and issues.

• Hired, trained and managed sales support and customer support personnel.

• Validated and processed all solar sales contracts and subcontracts.

• Worked directly with design, permitting, installation crews and site survey crews to ensure customer satisfaction.

• Directly worked with solar proposal teams to manage and build appropriate and accurate solar proposals for customers.

• Assisted in the development and trained employees on Salesforce software.

• Assisted in recruitment and retention of sales representatives.

• Prepared and managed solar interconnection applications with local utility companies.

• Researched new territories and profit margins with local utility rates and rebates.

EFFICIENT ENERGY SOLUTIONS JAN 2009 – JUL 2012

DIRECTOR OF MARKETING

• Design and launch email marketing campaigns.

• Create, implement and maintain site design and operation.

• Hire, train and managed a staff of 10 telemarketers.

• Troubleshoot phone and dialer matters, in addition to, printer and network concerns.

HOWARD JOHNSON INN & SUITES APR 2007 – JAN 2009

SALES MANAGER

• Work with other departments to determine event budget and manage expenses to that budget.

• Promote fundraising through public relations initiatives.

• Ran a Dos-based software tracking hotel group and corporate sales.

• Met with local associations to set group pricing for upcoming events.

REFERENCES

• Mike Jacobsen – Supervisor Hangtown Electric, Inc. 916-***-****

• Erika Pinola – Supervisor Syntrol Solar 916-***-****

• Emily Willamson – Colleague Construction Innovations, LLC. 916-***-****

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