Ride Operator Team Associate

Jillian Marquez

323-***-****

***************@*****.***

EDUCATION

San Gabriel Mission High school 2006-2010

High School Diploma

American Musical Dramatic Academy (los Angeles) 2010-2013

Bachelors in Fine Arts

EXPERIENCE

Embassy Suites Brea 2019-2020

Front Desk Agent

-run call center, answer incoming and make outgoing calls.

- assisting guests

- guest check in

- Run Reports

-stock marketplace

Walt Disney Company 2017-2019

Guest Service Lead

-run PBX call center. Answer guest calls and make calls based off guest needs. Ex. Reminders, wake up calls.

-assisting with guest concerns

-assisting and motivating cast member

-finishing and filing paperwork for night audits

- checking in/out guests.

Home Depot 2016-2017

MET Team Associate

-3rd Shift repairs

-Following through with corporate layouts

-manual labor, building bays and redesigning with

New merchandise

Knotts Berry Farm 2015-2016

Ride Operator

-operating rides

-helping guest with concerns

-making sure my area and the area around is safe.

Walmart 2014-2015

Photo, Wireless, Electronics sales

-phone sales and repairs

-electronic sales (ex. Televisions, Tablets, game systems)

-photo shop Prints and special orders, paperwork at the end

Of the night.

Special Skills

PBX phone center knowledge. Extensive excel knowledge specifically. Knowledge in all Microsoft Programs, Knowledge in Opera hotel program, knowledge in LMS hotel operating program. Knowledge in Hilton OPerating program. Typing speed of 55 WPM. Critical thinking.

References

Kim Cereccedes (Supervisor): 562-***-****

Lenora Marz (trainer) : 909-***-****

Shannon Funderburk (trainer) : 760-***-****

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