Receptionist Service Representative
Resume:
KF Kimberly Fritz
Amarillo, TX ***** 1-281-***-**** **********@*****.***
PROFESSIONAL
SUMMARY
Motivated Customer Service Representative of 20 years which thrives in fast-paced environments. Works independently, with minimal supervision, and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures,
SKILLS Order Fulfillment
Inbound and Outbound Calling
Sales expertise
Complaint resolution
Report preparation
Administrative support
Strategic sales knowledge
Staff education and training
Receiving support
Creative problem solving
Recordkeeping strengths
Key holder experience
Stocking and replenishing
Retail store support
Training development aptitude
POS systems expert
Good listening skills
Shipping procedures
understanding
Stock management
Service standard compliance
Retail materials management
Multi-line phone talent
Professional telephone demeanor
Account management
Money handling abilities
WORK HISTORY CUSTOMER SERVICE REPRESENTATIVE 03/2021 to CURRENT Uhaul Moving And Storage Amarillo, TX
Provided primary customer support to internal and external customers. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered constant flow of customer calls with minimal wait times. Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions. Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Answered customer telephone calls promptly to avoid on-hold wait times. Responded to customer requests for products, services and company information.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Offered advice and assistance to customers, paying attention to special needs or wants.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Recommended products to customers, thoroughly explaining details. Collected customer feedback and made process changes to exceed customer satisfaction goals.
SALES ASSOCIATE 03/2021 to CURRENT
Sally Beauty Supply Amarillo, TX
Prepared merchandise for sales floor by pricing or tagging. Engaged with customers to effectively build rapport and lasting relationships.
Helped customers locate products and checked store system for merchandise at other sites.
Developed, marketed and sold full range of products and support services. Processed product returns and assisted customers with other selections. Solved customer challenges by offering relevant products and services. Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Prepared large cash deposits with zero discrepancies. Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Completed orders and organized product deliveries to meet customer timetables.
Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
Achieved perfect attendance and on-time record.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Maintained customer satisfaction with quick and professional handling of product returns.
Tracked stock using company inventory management software. Increased sales by offering advice on purchases and promoting additional products.
Educated associates on market trends and stayed up-to-date on forecasts. Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings. Provided positive first impressions to welcome existing, new and potential customers.
Maintained records related to sales, returns and inventory availability. Answered customer questions regarding sizing, accessories and proper care for merchandise.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
RECEPTIONIST 01/2021 to 04/2021
H & R Block Tax Services Amarillo, TX
Managed multiple tasks and met time-sensitive deadlines. Answered central telephone system and directed calls accordingly. Confirmed appointments, communicated with clients and updated client records.
Kept records in CRM to maintain customer data.
Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Answered and quickly redirected large volume of calls on central system. Monitored and screened visitors to verify accessibility to inter-office personnel.
Resolved customer problems and complaints.
Scheduled and confirmed appointments and meetings for senior management team.
Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
Answered phone promptly and directed incoming calls to correct offices. Kept reception area clean and neat to give visitors positive first impression. Restocked supplies and placed purchase orders to maintain adequate stock levels.
Corresponded with clients through email, telephone or postal mail. Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Maintained building security by monitoring logbook and issuing visitor badges.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Managed multi-line phone system directing individuals to desired personnel and providing general information about operations. Provided clerical support to company employees by copying, faxing and filing documents.
Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Responded to inquiries from callers seeking information. RECEPTIONIST 12/2018 to 04/2019
H & R Block Tax Services Amarillo, TX
Confirmed appointments, communicated with clients and updated client records.
Managed multiple tasks and met time-sensitive deadlines. Answered central telephone system and directed calls accordingly. Managed multi-line phone system directing individuals to desired personnel and providing general information about operations. Restocked supplies and placed purchase orders to maintain adequate stock levels.
Corresponded with clients through email, telephone or postal mail. Scheduled and confirmed appointments and meetings for senior management team.
Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Monitored and screened visitors to verify accessibility to inter-office personnel.
Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
Answered and quickly redirected large volume of calls on central system. Resolved customer problems and complaints.
Kept records in CRM to maintain customer data.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors positive first impression. Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
Maintained building security by monitoring logbook and issuing visitor badges.
Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Answered phone promptly and directed incoming calls to correct offices. Provided clerical support to company employees by copying, faxing and filing documents.
Responded to inquiries from callers seeking information. RECEPTIONIST 12/2017 to 04/2018
H & R Block Tax Services Amarillo, TX
Managed multiple tasks and met time-sensitive deadlines. Answered central telephone system and directed calls accordingly. Confirmed appointments, communicated with clients and updated client records.
Kept records in CRM to maintain customer data.
Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Monitored and screened visitors to verify accessibility to inter-office personnel.
Resolved customer problems and complaints.
Scheduled and confirmed appointments and meetings for senior management team.
Answered phone promptly and directed incoming calls to correct offices. Kept reception area clean and neat to give visitors positive first impression. Restocked supplies and placed purchase orders to maintain adequate stock levels.
Corresponded with clients through email, telephone or postal mail. Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Maintained building security by monitoring logbook and issuing visitor badges.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
Managed multi-line phone system directing individuals to desired personnel and providing general information about operations. Provided clerical support to company employees by copying, faxing and filing documents.
Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Responded to inquiries from callers seeking information. EDUCATION Basics
W TX A & M University, Canyon, Tx
Healthcare Administration
University of Phoenix Online, Online
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