Research Interviewer Field
Resume:
Victoria Taylor
Austell, Georgia 30168
***************@*******.***
Summary
Service-oriented Research Interviewer seeking a position with an organization focused on various research projects. Offering more than 40 years' experience conducting interviews with a wide range of individuals. Utilize excellent communication skills to quickly gather information.
Skills
Accounting skills
Strong problem solver
Routing samples collected
Appointment scheduling
Quality assurance
Troubleshooting and diagnostics
Group and individual instruction
Production monitoring
Problem resolution
Experience
July 2005
to
Current
University of Michigan Ann Arbor, MI
Field Representative
Interviewed individuals for various projects assigned by ISR- University of Michigan
Collected physical measures and biomarkers for projects
Completed daily transmissions of information via computers
Verified addresses for upcoming projects
Maximized service by providing information, showcasing features and answering diverse questions
Filled out paperwork completely, efficiently and accurately
Scheduled appointments through phone calling, cold calling and referrals
Conducted job interviews, led employee performance evaluations with constructive feedback
Achieved goals and business objectives by motivating staff
May 2000
to
January 2012
Census Bureau Dallas, TX
Field interviewer
Entered participant data into databases
Achieved production goals by motivating staff and promoting productivity
Provided on-site technical assistance to help troubleshoot and repair computer and field issues
Raised production by setting ambitious goals for interviewers, encouraging production staff, and resolving customer issues
Reviewed production reports to enhance performance and improve inventory management
Organized and updated schedules to optimize coverage for expected customer interviews
Maximized production by providing information, showcasing features and answering diverse questions
Tracked group goals and implemented strategies to assist interviewers who failed to meet goals through execution of strategies
Created and maintained records of performance reports for interviewers in my group
Maintained inventory accuracy by timely completion of assignments
Collaborated with management teams to verify proper procedures and implement them
May 1982
to
Current
Self-Employed Jackson, MS
Tax preparer/Problem Resolver
Prepared tax returns primarily for self employed clients have a client base of 60 people that I have prepared taxes for more than 30 years
Prepared audit responses to help lower or alleviate tax assessments
Attended Enrolled Agent classes
July 1975
to
November 1998
Internal Revenue Service Atlanta, GA
Problem Resolution Officer
Delivered an exceptional level of service to each customer by listening to concerns and answering questions
Input information from customer calls and onsite service visits into the company's system using IRS software
Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
Education and Training
1975
Tougaloo College Tougaloo, MS
Bachelor of Science: Psychology
Contact this candidate