CONTACT

***** ****** ****

EXT **

072-*******

083*******

adn6ub@r.postjobfree.com

PERSONAL INFORMATION

ID No: 921**********

Nationality: South African

Gender: Female

Marital Status: Single

Driver License: Code 10

Notice Period: Immediately

Health Status: Good

Languages: Xitsonga, English, Zulu & Tshivenda

Computer Skills

MS Excel,

MS PowerPoint

MS Word

Outlook

Typing

Email

Internet

SKILLS

Proficient in Microsoft Office Suite

Knowledge of customer service practices

Well organized, and be able to priorities work in an efficient manner.

Providing high quality Customer Service.

Good level of numeracy.

Good at juggling tasks and prioritising.

Impeccable telephone manners.

Resolving and managing queries to closure.

Team player

Attention to detail

Communication

REFERENCES

SIYABONGA - METTHEW GONIWE SCHOOL OF LEADERSHIP

SUPERVISOR

076-***-****

SIPHO - VODACOM

SUPERVISOR

062-***-****

XOLA ZOLANI - DEPARTMENT OF INFRASTRUCTURE

SUPERVISOR

082-***-****

HLONIPHANI PATRICIA NGOVENI

PERSONAL PROFILE

I have 3 years’ experience in technical troubleshooting. I am a hardworking college graduate with the following qualifications: IT Essentials, MCSA, MCSE & MCP. In addition, I have acquired 2 (two) years working experience at Vodacom Costumer Service as Call Centre Agent, where I learned valuable professional skills such as customer service, data entry and customer communications. I applied proven problem solving and teamwork skills.

EDUCATION

JILONGO HIGH SCHOOL

SENIOR CERTIFICATE – MATRIC

2013

Xitsonga

English

Life Orientation

Mathematics Literacy

Geography

Agricultural Science

CENTRAL JOHANNESBURG COLLEGE

2014 -2016

National Certificate in IT Essentials

BOSTON COLLEGE

2016 - 2017

Microsoft Certified Solutions Associate (MCSA).

Microsoft Certified Solutions Expert (MCSE).

Microsoft Certified Professional (MCP).

WORK EXPERIENCE

LENASIA SECONDARY SCHOOL ICT(INTERSHIP) MATTEW GONIWE

2 Years

Capture the students on SAMS.

Teaching the teacher how to use smart board.

Maintaining an effective administration system.

Running the school reception area.

Take advantage of built-in activity templates to create some seriously Cool lessons.

Doing the calibration and orientation.

Vodacom Costumer Service

Call Centre 2 Years

Handles inbound and outbound customer communication.

Over multiple Agent channels such as telephone, web, chat, email,

Messaging apps, social media, text, fax, and traditional mail.

Department of infrastructure development : Legal Services

Administrative Assistant (INTERN)

1 Year

Photocopying, scanning and faxing documents

Handle incoming and outgoing confidential office correspondence

Data capturing

Type letters and documents, edit from notes

Helping with singing contracts

Submitting outgoing files

Contact this candidate