Saravanakumar Pandiyan Email:-adn6h8@r.postjobfree.com Contact +91-866*******

Professional Summary

Network engineer with a hands-on approach and technological mindset for designing and implementing IT network architecture, including configuration, optimization and supporting network management systems. Experience in advising customers towards optimal sales.

3 Years of experience in IT & Hardware and 2+ Years relevant experience in infrastructure management at various large-scale enterprises. Performed various roles as Sight Engineer, Team lead, Project Engineering and System Administrator.

Working as a Support Engineer in Security Surveillance project for one of the leading industry in Tamilnadu.

Handled large size projects from Support side and Remote Desktop Support.

Experience in handling of IT Hardware products.

Installing and Support for Operating Systems.

Education

Bachelor of Engineering, Computer Science from Anna University, Chennai.

Cisco Certified Network Associate (CCNA 200-301) Completed on July 2021.

SNE+CLOUD (Hardware & Networking, Linux REDHAT, and AWS Cloud) Completed.

Skill Set

Title: Techno Commercial Manager / Technical Support Engineer / System Admin/Customer Support Executive

Primary Skills: Windows, VMware and Server Support, Networking

DNS, DHCP, Routing, Switching, Backup Files Recovery

Script: Power shell and Power CLI, SSH, Routing Protocols.

Operating System: Windows 2010, 2008, 2007 and Windows XP.

Virtualization: Virtual Box, VMware Workstation, AWS Cloud.

Hardware: CISCO 2000 series Routers Switches, Tenda Point to Point and Networking Components, POE Switches, Dlink, Security& Automation Products Time Attendance Machine, IOT Devices

Training attended: Routing Switching in Packet Tracer, AWS account and Cloud VPC Creation, Linux Red hate Operating System Basic commands Overview, System administration

Achievements: Received top performance rating for last 2 years.

Outstanding effort – Oct’17

Quick Learner Award – Oct’18

Achievement Award – For Internal Training & Support

Best team Award the quarter – June’19.

Best trainer Award – April’20.

Best Service Supporter Award –Feb’21.

Key Skills: Routing, RIPV2, RIPV1, OSPF, EIGRP, Static Routing, NAT, PAT, ACL, Spanning Tree, VLAN, Switching, RSTP, PVST, INTER VLAN ROUTING, Sub netting, IP Addressing, OSI Model, VTP, HSRP, VRRP.

Work Experience

Employer : V-Mayukh Engineering Solutions Services Pvt Ltd

Title : Techno Commercial Manager

Date of employment : 2019 June

Project : Installation on IOT Devices, City Surveillance Project (Coimbatore)

Role : Technical Support Engineer

Type : Installed and Configuration in Ajax Wireless Sensor, IP Cameras

Platform : IP Services, Wireless Jeweler Signal

Duration : June 2021 – Present

Responsibilities

Basic understanding of IP, Subnet, VPNs, VLAN, Network routing, firewalls and switching

Providing solutions on LAN/WAN connectivity, configuring Cisco Routers & Switches

Proactive problem management to improve quality of service.

Problem management triggers for critical incidents and change implementation failure.

Work closely with team members for any escalated/critical incidents

Handled large size projects from IP CCTV Cameras and Wireless Security Systems

Create and maintain Delivery process management documentation as desired.

Identify improvement areas for performance improvements

Employer : Ozone Secutech Pvt LTD

Title : Technical Support Engineer

Date of employment : 2018 June

Responsibilities

Diagnosed system hardware, software and network problems and performed minor/major remedial actions to correct problems based on knowledge of system operation

Work closely with team members for any escalated/critical incidents

Identify improvement areas for performance improvements.

Proactive problem management to improve quality of service.

Problem management triggers for critical incidents and change implementation failure.

Create and maintain Delivery process management documentation as desired.

Initiate and drive Service Improvement Plan (SIP) based on Monthly/ quarterly trend.

Ensure the team follows service delivery process such as Incident, problem and change management.

Resolve customer technical issues through diligent research, replication and troubleshooting

Provide a detailed documentation about the problem description and the actions taken to fix the problem

Employer : Max Solutions

Title : Customer Support Executive

Dates of employment : Feb 2015.

Role : Installation, Maintenance, Administration- In house

Type : Remote Support

Platform : Windows Operating Systems, Any Desk

Duration : June 2015 to June 2017.

Responsibilities

Managing User profiles, installing/uninstall software packages, and patch management.

Custom Software installation, configuration, upgrade, software patch installation and general maintenance will be performed as and when required.

Responsible for enabling object auditing on critical files/folders provided by the customer and review of the folder list on quarterly basis.

Software Inventory / License management

Hardware support for Desktop and Laptop

Provide Desktop hardware support for domestic users

Extra Curricular Activity

Lead Coordinator in Symphosiyam at College level.

Played Cricket tournament at JCI and qualified till quarter finals amongst 20 teams.

Successfully coordinated various activities and events in college technical fests SANGAM 2014 & SANGAM 2013.

Motivated juniors to participate in various cultural, technical activities in the college.

Work ethic and dedication

Cycling And Gym Home Workout

Personal Details

DOB – 25th March 1994

Address

No.13, S.P.Nagar, Kavundampalayam, Coimbatore-641030

Declaration

I hereby declare that the particulars given above are true to the best of my knowledge and belief.

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