Store Owner Willey
Resume:
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SHERRA WILLEY
sherrawilleysgmailcom S01-668-4910 Ogden, UTS4403
Summary
Reliable and motivated, customer-focused employee eager to apply exceptional hospitality skills to entry-level
‘opportunities o expand skils, where good
Skills
© Mubitasking
# Workethic
© Fleaible
« Reliable and trustworthy
Experience
Etay Ogden, UT
EBay Power Seller/Retail Store Owner
South Davis Recreation Center Bountiful
004 - 06/2008
North Davis Hospital Layton, UT
Certified Occupational Therapist
Assistant
Relay Utah Bountiful, UT
Relay Service Operator
04/1996 - 06/1999
Education and Trai
ing
Snow College Ephraim, UT
Genera.
SLCC Salt Lake City, UT
i positive attitude will make a diference
© Sabdy procedures
«© Publicinteraction
« Planning
© Conflict resolution
«© Handled all aspects of business, purchasing products, taking pictures of
products, composing descriptions of merchandise for posting t online
storefront, pckaged products for shipping, and shipping in timely
+ Resolved customer concerns and answered questions quickly to maximize
‘© Maintained high feedback ratings from customers by respanding quickly
to questions and problems
‘© Maintained high productivity by processing cash, credit, debit and
payments for customers.
«© Maintained professional appearance by inspecting checkout areas and
directing team members in cleaning, trash removal and other actions,
«© Rectified discrepancies between accounting records and cash drawer.
© Oversaw work of cashiersto identify strengths and weaknesses in
‘customer service, payment processing or
‘© Trained new team members in cash re
ter operation, stock procedures
and customer service
«Answered custo
ner questions both over the phone, and in person to
provide information
+ Promoted higher quality of life for patients and improved overall comfort
and conditions by assisting with activities of daily living
‘© Explained how to properly and effectively use therapy equipment so that
patients were well-informed,
¢ Delivered quality care and understanding to patients suffering from
fans, including Strokes, Total Knee
painful and debilitating condi
Replacements, Total Hip Replacements
«© Assisted occupat
‘© Made appropriate changes and alterations to treatment plans after
jonal therapist in evaluation of patients.
evaluating patient progress.
‘© Handled incoming calls for the Utah Relay; telephone service forthe
speech & hearing impaired, in relatively busy, fast-paced environment
red callers
« Relayed telephone calls bet ween hearing impaired/speech im
unterpatt
‘© Completed connections between callers by typing word-for-word what
was spoken, and reading word-for word what was typed. Typed average
SOwpm.
«© Answered each call within 3 ings to minimize wait times.
Associate of Science in Occupational Therapy
01/1999
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