Service Manager Customer

Location:

Salary:

Posted:

August 13, 2021

LEILA M. BAINES

If you are seeking and experienced Customer Service Manager capable of driving successful results,

then I am your candidate. I have 30 years of experience in Retail Management with over 15 years directly in

Operations. I am seeking an opportunity that will allow me to utilize my years of managerial experience

while gaining new skills to further my professional growth and career advancement opportunities.

Implements operations procedures and techniques to improve efficiency. Prepares daily operational reports,

absentees, maintain schedule effectiveness. I also collaborate with user departments when necessary.

Formulates section’s long-term goals and objectives. Implement cost saving plans.

Produces daily sales reports. May perform warehouse duties as required. Trains and aids CSR’s.

Maintains safe working environments by obeying all safety rules outlined in the safety program and by

reporting all accidents, unsafe acts to management. My experience includes responsibility for all Human

Resource functions such as interviewing, hiring, conducting new employee orientation, performance reviews

and disciplinary actions. In addition, my responsibility includes oversight of all daily operations such as

scheduling, assuring expenses and revenue meet or exceed budget, assuring exceptional customer services,

resolving customer complaints, payroll, facility maintenance and oversight for inventory and supply

management.

Skills

- Time management

- Pressure Handling

- Customer Service addresses and resolves customer complaints (returns and order errors).

- Payroll timekeeping data entry

- Communication

- Tenacious work Ethic

- Self confidence

- Collaborative Leadership

I pride myself on being a great leader for my team. My strengths include team building, organizational skills,

ability to drive successful outcomes in customer service and exceeding goals and expectations for my

position. I am innovative, excellent at multi-tasking, self-starter, detail oriented, hard- working and loyal.

I am confident that I can fulfill the needs for the position you are seeking. I look forward to the

opportunity to speak directly with you. Please feel free to contact me at 832-***-****.

Sincerely,

Leila Baines