Gary Hoyer

Beaverton OR *****

adn6c8@r.postjobfree.com

Extensive experience in:

Providing Customer Service / Customer Support / Technical Support / Software Support.

Providing Customer Support to a myriad of users like; Software Engineers, Doctors, Nurses, Architects, Construction personnel, Accountants, Attorneys, Wealth Management personnel, IT personnel, and others in need of technical or software support.

Windows Operating System’s from Windows 3.1 through Windows 10 and Windows Servers through 2008 R2. Microsoft Office 365 and its suite of products.

SQL query and script writing using MS T-SQL, Oracle, MS SQL Server Studio, Oracle command line SQLPlus and other 3rd party Oracle “studios”.

Healthcare - HL7 data import/export, GE Centricity CPS and EMR, ICD-9, ICD-10 and XML.

Minor experience with UNIX and Apple products, and working experience with Linux Ubuntu. WORK EXPERIENCE

Autozone, Inc.

Retail Sales/Delivery Driver

December 2019 – Present

I deliver auto parts to AutoZone’s commercial customers, using the company vehicles. When not delivering parts, I help retail customers find and purchase what they need. This is a part-time position. Smarsh, Inc.

Cybersecurity Support Engineer

November 2017 – April 2019

I supported the Smarsh suite of data archiving, data review and email encryption software. The users, in the financial community, are required by law to archive their data and communications. (Contract position) Intel Corporation

TPIE Support Engineer

March 2016 – October 2017

I supported Intel engineers using Intel’s testing utility, TPIE (Test Program Integration Environment). I resolved developer issues, when testing their programs using TPIE. I also developed training plans and provided documentation to incoming developers. (Contract position) GE Healthcare

Technical Support Engineer

May 2014 – October 2015

I supported the entire GE Centricity CPS/EMR product, and HL7 interfaces for data transfer to and from medical laboratories. Resolved incoming tickets created by telephone, emails, or a customer portal.

(Contract position)

Healthco Systems Inc.

Interface Support Engineer

May 2012 – January 2014

I developed an array of HL7 interface kits that transferred data bi- directionally with regional medical laboratories and stored that data in the GE Centricity CPS and Electronic Medical Record (EMR) software. ADDITIONAL WORK EXPERIENCE

Software Engineer – Developing software for Business, Gaming, and Medical Systems. Publisher - Magazine and Newspaper Publishing, including Print Advertising Sales. Bookkeeper Assistant - General Accounting including Payroll, General Ledger, Accounts Receivable. CERTIFICATES

2009 Microsoft Transact-SQL development program – Certificate, Microsoft T-SQL. 2005 Microsoft SQL Server 2000 Administration – Certified Professional Trainer. 2001 Microsoft Certified Professional (MSCP) – Certificate, Windows 2000 Professional. EDUCATION

High School Graduate - Cottage Grove High School - Cottage Grove, OR General Studies, Music, Art

REFERENCES

Available upon request

PERSONAL

Home: 503-***-****

Email: adn6c8@r.postjobfree.com

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