PERSONAL INFORMATION

Latifa El Bouhali

Nationality: Moroccan

Interest and Hobbies: Reading and Traveling

Driving License: Valid

Languages: Arabic, Elnglish & French

e-mail: adn69h@r.postjobfree.com

Contact Mobile number: 971-*********

PO. Box: 12881, Abu Dhabi(United Arab Emirates)

Profile: A knowledgeable customer service professional with experience within a variety of industry sectors, Possesses excellent communication and interpersonal skills with a proven ability to achieve targets, goals and objectives.

Objective: To continue my career within an organization that provides opportunities for continued development and where my

Skills can be used to meet fresh challenges.

WORK EXPERIENCE

02 October 2012–01 August 2013

Admin Assistant

ASERTI, EL Jadida (Morocco)

- Handling the Phone Calls

- Following Up The Requisitions

- Following Up The Client's Request

- Handling The Billing

01 October 2013–12 February 2015

Responsible Dispatcher

REGENCY LIMOUSINE MAZAGAN BEACH RESORT AND CASINO(KERZNER GROUP), El Jadida (Morocco)

- Managing The Driver's Roster And Dispatching The Cars

- Following Up The Guest's Transfer

- Handling The Cash And The Vouchers

- Organizing The Trips And The City Tour

- Tickets And Flight Booking

11 Nov 2015–Present

Hostess

Tasha’s restaurant

-Making sure all the decor in the restaurant is clean and in order

-Handling a cue when the restaurant is busy

-Making sure guests are seated in time.

-Assisting management with any paperwork in the operation.

EDUCATION AND TRAINING

2008

High school degree in Life and Earth Sciences

Oualidia High School, Oualidia (Morocco)

2011

Diploma of Business Management

Office Of Professional Training And Work Pomotion OFPPT, El Jadida (Morocco)

2012

Bachelor degree in Tourism Marketing and Management

European Federation Institute, Geneva (Switzerland)

PERSONAL SKILLS

Mother tongue(s)

Arabic

Other language(s)

UNDERSTANDING

SPEAKING

WRITING

Listening

Reading

Spoken interaction

Spoken production

English

C1

C1

C1

C1

C1

French

C1

C1

C2

C1

C2

Spanish

A1

A2

A1

A1

Levels: A1/A2: Basic user - B1/B2: Independent user - C1/C2: Proficient user

Common European Framework of Reference for Languages

Communication skills

- Excellent communication skill gained through my experience as assistant and currently held position (hostess)

Organisational / managerial skills

- Leadership / Mentoring

- Organization of various events

Job-related skills

- Handling Groups & Complaints

- Team Work

- Punctuality & Dedication

Computer skills - Basic Microsoft Office user

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