Derrick A. Grant

PROFESSIONAL SUMMARY AND PERSONAL PARTICULARS

Enthusiastic undergraduate, with demonstrated strengths in customer service, troubleshooting and building successful solutions. Seeking employment with a company where I can grow professionally and personally while helping others. Firstly through Christ, I can accomplish anything.

Availability: - Full Time

Nationality:- Jamaican

Health:- Excellent

Civil status:- Married

EDUCATION

Vector Technology Institute Eastwood Park Road, Kingston, Jamaica — Associate Degree in Information System

2009 - 2011

Mona High School Mona Road, St. Andrew — Caribbean Secondary Education Certificate® (CSEC®)

2004 - 2009

In the subject matter of Mathematics, Electrical Technology, English A, Information Technology, Office Administration, Physics, Principles of Business, and Social Studies. SKILLS

● Critical thinking

● Consultative

sales

● Customer service

● Call management

● Data entry

● KPI tracking

● Technical

documentation

● Employee training

● Problem

resolution

● Computer

workstation setup

● Network and

electrical wiring

● Hardware updating

and replacement

● Troubleshooting

and diagnosis

● Troubleshooting

Asus proprietary

end-user

operating systems

● Hardware

troubleshooting

along with

peripheral device

installation

● System

optimization

● Software

installation

● Windows

2000/2016/ 2019

Server

Installation

● Microsoft

perpetual suite

2003 to

present(2019)

● (Word, Excel,

PowerPoint, etc)

and Office 365

● User support for

Mac Operating

System(OS),

Android 2.0 –

Present (11)

Windows Vista/XP

and Windows 7-10,

● Operating and the

installation of

Unix/Linux OS

● Google Suite and

Services

● Configuring

SharePoint Server

● Operate motor

vehicle up to

3000kg

EXPERIENCE

Self-employed/ Private self-sufficient Portmore, Jamaica — Entrepreneur (Sales Agent / Landscaper / Computer technician / Network and Electrical installer)

2006 - PRESENT

● Animal Farming: Managed breeding and raising of livestock, including Goats and Chickens.

● Private Microloans: Bring in new clients and increased revenue by promoting bank and available services.

● Assisted home electrical Installation.

● Farmer /Landscaper: Duties include: seeding,

Clearing out unsightly undergrowth at tree lines and fence rows.

Controlling the growth of unwanted weeds with manual removal and chemical applications.

Keeping lawns attractive and healthy with regular mowing and watering.

● Computer repair, upgrade & sales:

Traveled to customer locations to repair network hardware and mobile devices, including desktop notebooks and tablet computers.

Diagnosed issues with software and equipment, using software systems and different troubleshooting techniques to locate root causes.

Sale of refurbished computers and upgrade/repair parts. Digicel Jamaica:- 2020 - COVID lay-off St Andrew, Jamaica Sales /Outbound Agent.

Complete consultative sale outbound calls on 4G LTE and Porting. Educate and upsell customers interested in 4G LTE postpaid or prepaid services. Completing surveys relating to customer interactions and may include physical upgrades.

Virtual Tutor (confidential relationship)

Online English tutor

2019 to 2020.

Delivering lessons to improve students' reading, writing, and conversing skills for persons learning English as a second language.

Electoral Office of Jamaica St. Catherine Southern, Jamaica — Polling Station Security Assistant (PASSA, Police Assistant) FEBRUARY 2016 & SEPTEMBER 2020

● Service as a Special District Constable for a day during the general election. Core functions:

Secure the entrance of the assigned polling station during the taking of the poll as directed by supervisors of EOJ and Police.

Maintain law and order at the polling station and location;

Direct electors to their appropriate polling stations;

Crowd control: maintain orderly flow of electors entering and exiting the polling station and location;

On the instruction of the Presiding Officer, assist in maintaining order inside the polling station and advise electors to turn off and put away all recording devices;

At the close of the poll, ensure the polling station is secure during the preliminary count;

Provide support and/or escort for ballot boxes leaving the polling stations.

Xerox –Acs (Conduent) Naggo Head (Saint Catherine) — Senior Technical Support Advisor / Acting Team Leader / Escalation team member

2012 - 2018

● Senior Technical Support Advisor: Helped users via telephone to diagnose and triage problems as a level(L) 1 and L2 technician for all retail Asus products

(phones, notebooks, tablets, desktops, motherboards, servers, graphics cards, monitors, sound cards, optical disc drives, and routers).

● Acting Team Leader: Assist with training members of staff and new hires, aid workforce analysts in call queue management to meet client requirements, generate team reports, along with keeping administrative staff informed on issues and provide possible resolutions.

● Escalation team member: Addressing level 2 calls where a customer is not pleased with an employee interaction and wants someone at a higher level within the company to resolve the complaint.

Coldfield Manufacturing Ltd St Andrew, Jamaica — Database Management Coordinator / Data Entry Operator

2011 - 2012

● Manual data migration for old and new records from Pascal accounting software to QuickBooks with high accuracy.

Jamaica Electrical Technologies St Andrew, Jamaica — Electrical Field Technician (Work experience)

2009 - 2009

● Executed troubleshooting and diagnosis for basic electrical equipment malfunctions.

● Inspected, repaired, and replaced transformers, switches, control equipment, wiring, and electrical systems.

● Interpreted wiring diagrams, blueprints, and schematics and followed directions from manuals.

● Upheld strict quality control standards with routine inspections of electrical project work.

● Helped to resolve electrical engineering problems encountered during construction projects, including design and installation problems.

● Resolved functional deviations and improved designs with skilled modifications to electrical prototypes.

● Assembled, installed, tested, and maintained electrical or electronic wiring, equipment, appliances, apparatus, and fixtures, using hand tools and power tools.

● Expanded and improved previously installed building electrical systems with new control systems and modern wiring.

● Fastened boxes to walls to house electrical switches and outlets.

● Inspected electrical project work for quality control and assurance.

● Left building owners with clean work areas and professional-looking work by using skills in basic carpentry.

AWARDS AND EXTRA-CURRICULAR ACTIVITIES

● Won most confirmed productivity during my time on the Project for 4G LTE Outbound at Digicel Jamaica in 2020.

● Awarded a plaque for top customer satisfaction at Xerox for the year 2014

● Awarded a certificate of employee of the month at Xerox, in August 2013.

● Awarded a certificate of achievement in several subjects.

● Held the position in “Key Club” as Chairperson of Public Relation/ Bulletin from May 1, 2008, to January 2, 2009, and Director of Public Relations to April 1, 2009.

● Won Most Outstanding Student in Electrical & Electronics Tech award at Mona High School in 2009.

STRENGTHS

● Passionate, Enterprising, Self-starter, Willingness to learn, Adaptability, and Computer literacy.

DECLARATION

I hereby declare that all the details mentioned above are my own and are true to the best of my knowledge.

Place: Jamaica, St. Catherine.

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