Duty Manager Service Supervisor

CURRICULUM VITAE

NAME : AGUS ABDUL FATAH

NATIONALITY : INDONESIAN

DATE OF BIRT : 18-18-1972

LANGUAGE PROFICIENCY : ENGLISH, ARABIC,

CURRENT LOCATION : DUBAI SPORTS CITY

PERSONAL CONTACT : +971*********

E-MAIL ADDRESS : ****************@*****.***

WORK EXPERIENCE – 1

CHIEF CONCIERGE

TREPPAN HOTEL & SUITES BY FAKHRUDDIN, DUBAI SPORTS CITY

JAN – 13 – 2019 TO PRESENT

DUTIES AND RESPONSIBILITIES

A Chief Concierge, will supervise the Concierge Team and set the department goals to help Team Members to create an exceptional Guest and customer experience. A Chief Concierge S is responsible for managing the first impressions of our Guests and must perform the following tasks to the highest standards:

Supervise daily Concierge operations

Set Departmental objectives, work schedules,, policies and procedures

Monitor the appearance, standards and performance of the Concierge Team Members with an emphasis on training and teamwork

Ensure Team Members have current knowledge of hotel products, services, pricing and policies as well as a good knowledge of the local area

Monitor Guest satisfaction reports and implement actions to improve results

Maintain good communication and working relationships with all hotel areas

Project a professional manner with an emphasis on hospitality and Guest service

Act in accordance with policies and procedures when working with front of house equipment and property management systems

Attend Front of House/Departmental meetings, as required

WORK EXPERIENCE – II

DUTY MANAGER

BALI KUTA RESORT, – MAY 2014 TO MAY 2015

DUTIES AND RESPONSIBILITIES

A Duty Manager, you will works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards.

Occupy the hotel lobby and other public areas, particularly at busy times

Engage Guests in conversation and provide general assistance

Manage, record, and resolve promptly all Guest complaints

Meet and greet VIP Guests and major corporate clients upon arrival

Coordinate the services and special facilities provided to long-stay Guests

Understand all credit procedures and ensure they are applied

Stay current with all hotel products, services, policies and emergency procedures

Monitor Guest satisfaction reports and implement actions to improve results

Handle, record and follow through with management issues or emergencies that arise

Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.

WORK EXPERIENCE – III

BELL CAPTAIN

SOFITEL NUSADUA BALI, - MARCH -2014 MAY – 2014

WORK EXPERIENCE – IV

BELL CAPTAIN

SOFITEL BAHRAIN, – DEC 2010 TO FEB 2014

WORK EXPERIENCE – V

GUEST SERVICE SUPERVISOR

FOUR SEASONS DOHA, – MAY 2005 TO OCT 2010

DUTIES AND RESPONSIBILITIES

As a Bell Captain / Guest Service Supervisor, will be responsible for supervising Bell persons, transferring and storing guest luggage and responding to guest requests in the Hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards:

Greet and escort arriving and departing guests to and from their accommodations

Retrieve and transport guest luggage

Inspect guest rooms and acquaint guests with these rooms and their features

Organize and store luggage, as needed, according to guidelines

Supervise, monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward

Recruit, interview and train team members

Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events

WORK EXPERIENCE – VI

DOORMAN

MADINAT JUMEIRAH AL QASR, – JUNE 2004 TO APR 2005

DOORMAN

THE EMPIRE HOTEL BRUNEI, – SEP 2000 TO MAR 2002

DOORMAN

SAHID JAYA HOTEL JAKARTA, – JUNE 1994 TO DEC 2000

As a Doorman, you serve as a key connection point between Guests and the hotel as well as other hotel departments. A Doorman with the hotel property influences the Guest's first impression, and therefore, must ensure always offer a professional and welcoming disposition. Specifically, the Doorman will perform the following tasks at the highest level of service:

Comply with Company brand standards at all times

Welcome guests on arrival and assist with their luggage

Park Guests' cars on the hotel premises, as required

Provide a driving service to Guests, as required

Ensure cleanliness and safety of all hotel vehicles

Keep up to date on all hotel services as well as VIPs and special events

Be knowledgeable on external locations, attractions, and landmarks in the vicinity

EDUCATION AND TRAINING

Diploma Tourism Academy

Diploma English Course

COMPUTER KNOWLEDGE

Microsoft word

Microsoft excel

KNOWLEDGE, SKILLS AND ABILITIES

Empathetic, visionary and professional

Innovative, motivate and cosmopolitan

Proven ability to priorities a busy work load and deliver on tight schedule

Excellent communication and interpersonal skills

Experience using of OPERA

ACHIEVEMENTS

Four Seasons Hotel Doha is the world tourism Destinantion “Galivanter Guide magazine”

Four Seasons Hotel Doha is the world leading Hotel in Middle East, Africa and Asian Pacific

Four Seasons Hotel Doha held for world committee event G-77 in 2006

Four Seasons Hotel Doha held contribution of Doha Asian Games 2006

Four Seasons Hotel Doha held United Nation event in 2008

East event “Four Seasons Hotel Doha held Middle Arab Summit” in 2009

I hereby declare that the information furnished above is true to the best of my knowledge. AGUS ABDUL FATAH

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