Resolution Specialist Human Resources

CHALIN RUSSELL

*** **** *****, *********, ******* 33837 419-***-**** *******@*****.***

Summary

Enthusiastic intern eager to learn through hard work. Attending Junior at the University of South Florida studying Business Management with a concentration in Human Resources. Self-motivated problem solver. Great organizational skills, and attention to detail. Capable of maintaining a high level of professionalism, and confidentiality. Excellent at acquiring new knowledge and skills. Motivated to grow and thrive in the HR industry.

Skills

Managerial and Financial accounting

Service and support

Conflict resolution

Excel, Access, Word, and Power Point

Management Skills

Conflict resolution specialist

Policies

Databases

Financial reports

Customer Service

Administrative support

MS Office proficiency

Energetic and personable work attitude

Relevant Experience

Customer Service & Sales Representative 08/2016 to 04/2019

Ticket Validator

Handle inbound calls to present information, sell theme park tickets, and tours to customers.

Daily maintenance of spreadsheets and databases.

Consulted with outside parties to resolve discrepancies and create effective solutions.

Compiled customer feedback and recommended service delivery improvements to management.

Evaluated account and service histories to identify trends, using data to mitigate future issues.

Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns

Education

Associates Degree in Arts 2020

Valencia Community College, GPA – 4.1

Bachelor’s in Business Management Degree: Concentration (Human Resources) – 2022

University of South Florida, GPA -3.9

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