CINDY MILLER

RIGA, MI ***** 517-***-**** adn64a@r.postjobfree.com LINKEDIN

FLEET ORDER ENTRY ANALYST

ENTHUSIASTIC, COLLABORATIVE ORDER ANALYST AND REWARDS PROGRAM SPECIALIST OFFERING 14 YEARS OF EXPERIENCE DELIVERING CONSISTENT HIGH-QUALITY, HIGH-VALUE SERVICE THAT DRIVES CUSTOMER SATISFACTION. APPLIES EFFECTIVE AND FRIENDLY COMMUNICATIONS VIA PHONE, EMAIL TO ESTABLISH AND NURTURE CUSTOMER/CLIENT RELATIONSHIPS TO DRIVE REPEAT BUSINESS. EXCELLENT ORDER ENTRY SKILLS. KEY COMPETENCIES & SKILLS

CUSTOMER SERVICE • COMMUNICATIONS • PURCHASE ORDER ANALYST • ORDER & DATA ENTRY • MICROSOFT OFFICE • REWARDS PROGRAMS

PROFESSIONAL EXPERIENCE

ADRIAN STEEL COMPANY, ADRIAN, MI 02/2006 – 5/2020

REWARDS PROGRAM ANALYST:

REGISTER NEW MEMBERS, UPDATE THE PROGRAM WEBSITE WITH CURRENT OFFERS AND ANY PERTINENT INFORMATION FOR CARD HOLDERS. ANALYZE AND PROCESS CLAIMS, FUND PROGRAM CREDIT CARDS, ASSIST WITH 1099 FOR REWARD MEMBERS. CREATE WEEKLY REPORTS AND QUARTERLY METRICS BY REGIONS AND VEHICLE TYPE. ASSIST DISTRIBUTOR WEBINAR TRAINING ON REWARDS PROGRAM. COLLABORATE WITH PEERS TO INCENTIVIZE DISTRIBUTORS.

● COLLABORATED WITH MANAGEMENT TO CREATE AN INCENTIVE PROGRAM FOR REWARDS MEMBERS RESULTING IN A YEAR-OVER-YEAR GROWTH OF 30% BETWEEN 2015-2017

● IMPLEMENTED PROCESS IMPROVEMENT PLAN WITH IT DEPARTMENT TO SAVE TIME AND RESOURCES WHEN CREATING REPORTS AND ATTENDING TO CLAIMS. PLAN RESULTED IN CLAIMS BEING COMPLETED IN AN AVERAGE OF 3 DAYS COMPARED TO THE PREVIOUS AVERAGE OF 5 DAYS.

FLEET ORDER ENTRY ANALYST:

PREPARE AND MATCH INCOMING PURCHASE ORDERS TO QUOTE. COMMUNICATE ANY DIFFERENCES FOUND IN PURCHASE ORDERS TO LEASING COMPANIES AND COLLECT FURTHER INFORMATION FROM CLIENTS TO RECTIFY. COMPILE, ENTER OR CANCEL PURCHASE ORDERS FROM MIDMARKET LEASING CUSTOMERS INTO THE COMPANY DATABASE. CONFIRM CUSTOMER SUPPLIED ITEMS IN ORDER TO STREAMLINE OPERATIONS FOR THE INSTALLERS FOR SALES OF $250K OR LESS. MAINTAIN AND OUTFIT INVENTORIED VEHICLES FROM PRIVATE FLEETS.

● DISCOVERED LARGE NUMBERS OF EXISTING CLIENTS WERE NOT AWARE OF REQUIRED SUPPORTING DOCUMENTS NEEDED TO FULFILL THEIR ORDERS RESULTING IN AN AVERAGE OF 10% OF THE WORK WEEK SPENT ON REVISED ORDERS AND CONTACTING CUSTOMERS.

● IMPLEMENTED SERVICE PLAN BY CREATING A SINGLE POINT OF CONTACT FOR EACH ACCOUNT AND DISCUSSING EXPECTATIONS AND SOLUTIONS. STANDARDIZED PROCESS ACROSS ACCOUNTS TO STREAMLINE PURCHASING AND FULFILLMENT RESULTING IN DECREASED DOWN TIME TO RE-WORK ORDERS.

CINDY MILLER PG 1

DISTRIBUTOR SALES ANALYST

INSIDE SALES SUPPORT

ESTABLISH & MAINTAIN RELATIONSHIPS WITH OUR ADRIAN STEEL DISTRIBUTORS,PRODUCT KNOWLEDGE AND PRODUCT TRAINING KEEPING UP TO DATE AND COMMUNICATING ANY NEW INCENTIVES OFFERED BY THE MANUFACTURES. CAPTURE PRODUCT FEEDBACK AND COMPLAINTS IN CUSTOMER DATABASE COMPILE SURVEY RESULTS ON NEW RELEASE PRODUCTS. COLLABORATE WITH REGIONAL SALES MANAGERS ON MARKET STRATEGY INCENTIVES.

COMMERCIAL POOL DEPARTMENT

VEHICLE ORDERING

ACQUIRED AND FILLED PRE SOLD CUSTOMER AGREEMENTS AND SIGNED STORAGE CONTRACTS FOR PRE SOLD FLEET CUSTOMERS. MONTHLY TRACKING OF THE DIFFERENT TYPES AND QUANTITIES OF EACH MAKE AND MODEL ORDERED THROUGH OUR DIFFERENT SUBSIDIARIES AS WELL AS MONTHLY UNITS SOLD TO SUPPORT SALES NUMBERS AND CALCULATE STORAGE FEES. THE BLISSFIELD ADVANCE, BLISSFIELD, MI

02/1995-03/2004

OFFICE MANAGER, SALES

MANAGED CIRCULATIONS DATABASE AS WELL AS DAILY DEPOSIT PREPARED QUARTERLY STATE & LOCAL TAXES WORKED CUSTOMER SERVICE COUNTER,WROTE JOB ORDERS FOR THE PRINTING DEPARTMENT, ORDERED WEDDING AND GRADUATION INVITATIONS FOR CLIENTS.MAINTAINED AND ACQUIRED NEW ADVERTISING SALES. CERTIFICATIONS

MARKETING & DISTRIBUTOR EDUCATION, ADRIAN, MI

PERSONAL GROWTH TRAINING SERIES,ADRIAN, MI

CONFLICT MANAGEMENT,TEAMWORK,PERSONAL ACCOUNTABILITY TRAINING, ADRIAN, MI MICROSOFT EXCEL MODULE 1 CERTIFICATE, ADRIAN, MI

JUNIOR ACHIEVEMENT CERTIFICATE BLISSFIELD, MI

EDUCATION

DEERFIELD HIGH SCHOOL

CINDY MILLER PG 2