Quality administrator
Resume:
CURRICULUM VITAE
Of
GUGU DHLADHLA
Contact Details
Email: **********@*****.***
Phone Number: 071*******
Residential Address: 173 Essenby House
No. 0312 Rahimma Moosa Street
Johannesburg, 2001
1. SELF EXPLAINATION
I am a young self-motivated, organized, competent and a business minded individual who possesses necessary skills, qualifications, competencies required in travel and tourism, training and office work/administration industry with morals and integrity, highly committed and prospective employee who delivers good service. I have a diploma in travel and tourism management, completed an internship of administration/office work at Bidvest Prestige edge training department, currently employed at Signa Group for administration and interested in Human Resources and the world of business.
2. PERSONAL DETAILS
First Name : Gugu
Surname : Dhladhla
Identity Number : 940**********
Gender : Female
Postal Address :149 Mimosa Street,
Dobsonville Gardens,
Johannesburg, Soweto, 1863.
Nationality : South African
Home Language : IsiZulu
3. EDUCATION
TERTIARY QUALIFICATION
Name of Institution : University of Johannesburg
Qualification : National Diploma in Travel and Tourism Management Year Passed : 2015
Modules : Communications, Business management, Culture in tourism, Marketing, Tourism Development, Destinations, Basic accounting, Events Management, Travel Operations, Human Resources and End User Computer
SECONDARY QUALIFICATION
High School Attended : Phoenix college of Johannesburg Highest Grade Passed : Grade 12
Year Completed : 2011
Subject Passed : IsiZulu home language, English First Additional, Maths Literacy, Life Orientation, Tourism, Business Studies, Economics
4. SKILLS AQUIRED
- Able to work under pressure & meet deadlines
- Strong Communication Skills
- Ability to work in team
- Administrative Experience
- Customer service and time management
- Professional personal presentation
- Eye for details and identifying problems
- Proactive with strong focus on success
- Analytical and commercial experience
- Ability to use Micro Soft office (Word, Intermediate Excel, Power point)
- Basic knowledge About Ms Project, Outlook and Pastel Accounting
- Computer Literate
- Acquired a certificate in Skills Development Facilitator and Assessor at Accreditation and Training Services
-Effective Interpersonal and Communication skills.
-Quality management skills and Quality assurance skills
-Auditing skills and Project management skills
-
5. WORK EXPERIENCE
Name of Company : Signa Group
Period of Employment : 2019-03-11 - current
Position Held : National Quality & Compliance Administrator Duties;
- Identify DG & MG and tender funding windows
- Compile documents required for DG, MG and tender application
- Administer DG, MG and tender application process
- Assist with submission of DG, MG and tender documents
- Follow up on pending DG, MG and tender application
- Provide ETQA administration support to DG and NQC department
- Keep diary of and advise on SETA deadlines
- Set up funded and unfunded related meetings with the SETA’s
- Attend meetings, filling, take minutes for record keeping and distribution of tasks
- Provide additional administration support for DG department when required
- Quality assurance of learnership documents and oversee SETA learnership applications.
- Prepare leaners documents for SETA submission
- Capture learners’ details on SETA grants portal\systems & indicium
- Capture employee’s details on different SETA`s portal and indicium for Workplace Skills Plan
- Follow up with SETA’s on pending discretionary grant application
- Submitting invoices to SETA on their system
- Facilitating Skills Development in the workplace
- Implementing the workplace Skills Plan
- Supervise the quality assurance of learnership agreements and arrange for learnership delivery
- Liaise and resolve Seta registration queries.
Company Name : Bidvest Prestige Edge
Period of Employment : 2018-04-03-2019-03-08
Position Held : Administrative/ Office practice intern Duties;
- Attending to switch board
- Filling and secretary duties
- Coordinating, managing and tracking Services SETA projects from start to finish
- Word processing/ typing and data capturing on SETA`s system
- Compiling stipends for learnerships and internships
- Administration/Office work, scanning, filing, photocopying, etc
- Managing schedules and tasks to be done
- Assisting in facilitating and assessing learner’s portfolio of evidence Name of Company : Bidvest Prestige Events
Period of Employment : 3 years
Position Held : Waitress
Duties;
- Serving food and drinks
- Table setting in conferences, weddings, catering companies, hotels and restaurants
- Banqueting services
- Taking room services orders telephonically
- Bartending
6. REFERENCES
Name : Clement Tshikolomo
Company : Bidvest Edge and Bidvest events
Contact Details : 083*******/011*******
Position : Training Development Manager
Email Address : *******@***********.**.**
Name : Thembi Thekiso
Company : Bidvest Edge
Contact Details : 011*******
Position : Training Consultant
Email Address : ******@***********.**.**
Name : Thobeka Siluma
Company : Signa Group
Contact Details : 087*******
Position : Skills Development Facilitator
Email Address : *******@*****.**.**
Contact this candidate