Kerris Christina McMillan

Throughout my education and employment, I have

always been resolute and studious. My attendance and punctuality has also been of a high standard, these are qualities that illustrate my dedication and commitment towards pursuing further career ambitions. I consider myself to be an enthusiastic and approachable person who relishes the opportunity to work as a member of a team but can use my initiative to work independently when required. I feel that I am flexible within the working environment and possess a proven ability to adapt

quickly to any challenging situations. I am also able to demonstrate a mature outlook and enjoy the challenge of working under pressure.

Work History

Address Dubai Marina, UAE

Phone 055*******

E-mail adn5yu@r.postjobfree.com

2014 -

2020

Business Class Cabin Crew

Emirates Airline, Dubai, United Arab Emirates

• Chosen for early promotion to Business Class cabin due to consistent performance above expectation and excellent customer feedback.

• Providing excellent customer service to passengers whilst ensuring their safety and comfort throughout the flight, dealing with high net worth individuals in a professional and mature manor, promoting the sale of duty-free products and pursuing sales targets, training in how to deal with security and emergency situations which may arise and being able to administer first aid to passengers if necessary.

• My experience as cabin crew has enabled me to interact with people from a diverse range of cultural backgrounds, anticipate people's needs and has strengthened my conflict resolution strategies.

• This opportunity has allowed me to gain more involvement in face to face customer service and develop my team building skills in a variety of different environments. Education

2009 -

2012

2012 –

2014

2008 -

2009

2006 –

2008

Assistant Manager

NEXT, United Kingdom

• Assisted the manager in organising, planning and implemen2ng strategy

• Coordinated retail store opera2ons

• Ensured store schedules and objec2ves are met by employees

• Monitored and maintained store inventory

• Supervised and mo2vated staff to perform their best 2013 – 2013 Glam Hair & Beauty

51 Penny lane, Mossley hill, Liverpool, L18 1DE

I worked at this salon from February 2013 up until December 2013 as a Junior Stylist – Duties included: carrying out tasks in the salon such as advising and communicating well vocally with clients, shampooing, colouring, cutting, blow- drying and styling. I was also responsible for dealing with enquiries either face to face or by telephone, handing out leaflets to passing customers and ensuring that the salon was kept tidy and presentable at all times. 2008 - 2009 Drome Women/Couture

Cavern Walks, Liverpool

Duties included: sales advisor - advising customers, operating cash register, stock taking, merchandising, fitting room assistance Drome was an independent store which closed in 2009. Whilst working here I was given an insight into In-store Visual Merchandising. I was given the responsibility of selecting layouts for display racks, windows and mannequins. I dressed mannequins and used appropriate lighting to display merchandise for the best possible presentation and help in the decision of how goods should be displayed to maximise customer interests and sales. 2006 – 2008 NEXT Retail Store

Speke Retail Park, Liverpool

Duties included: Sales Advisor - operating the till, fitting room assistance, merchandising stock for new seasons and working the NEXT sale; this meant being responsible for the introduction and supervision of a small group of temporary staff. Working in such a busy retail environment has given me an added sense of responsibility and confidence in dealing with people. Certifications

2000 - 2005 GCSEs

St Edwards College - United Kingdom

Spanish (B) Religious Education (B) Art And Design (C) English Language (C) English Literature (C) History (C) Mathematics (C) Science Dual Award (CC) Brentwood Open Learning College - Online Business Administration course International Open Academy - Personal Assistant course Ultimate Microsoft Office - Excel, Word, PowerPoint and Access Online Course Brentwood Open Learning College - Online Business Administration course E-Courses4you - The Ultimate Business and Personal Development Course 2012 – 2013 Liverpool Community College

VRQ Level 3 – Hairdressing.

I finished my VRQ level 3 in June 2013 and achieved a pass with distinction.

Following on from year 1, this course has enabled me to work independently and allowed me to develop the creative side of my personality. Completing this course has enabled me to become more entrepreneurial as I have been able to set up a mobile hairdressing service.

2011 – 2012

2011 – 2013

Liverpool Community College

NVQ Level 2 – Hairdressing

I successfully completed the first year of my two year Hairdressing course in June 2012. This has been challenging as the course has been completed part time while I have also worked in a high pressured role. I have found this course rewarding and stimulating and I know this year has prepared me to continue on to complete my final year.

VTCT Level 3 qualification in Fashion and Photographic Make-Up This course taught me many aspect of make up specialising in the beauty and media sector. I fully enjoy applying make up and in my spare time I provide freelance make up to people.

References available on request

One Education - Administration, Secretarial and Personal Assistant diploma level 3 online course

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