Ying (Sarah) Li

Union City, CA ***** adn5ym@r.postjobfree.com 925-***-****

OBJECTIVE

Manual Testing QA

Qualifications

● 6+ years of work experience in software QA testing, successfully delivered 10+ major software releases

● Proficient in application testing with best software QA testing practice on iOS, Android, Windows, Linux

● Experience with PostgreSQL, SQLServer, Oracle and DB2 including installation, configuration and administration.

● Familiar with mobile & web technologies

● Solid understanding of Software Development Lifecycle (SDLC)

● Strong test cases design from requirements, design documents, user experience, user interface, application func- tionality and usability test strategies creation, defect creation, validation and tracking

● Attention to details with strong problem solving and troubleshooting skills

● Ability to work independently as well as in a team

● Ability to meet deadlines and schedules and be accountable

● Ability to document test results in a detailed and organized manner

● Ability to create or refine processes and identify areas for improvement

● Excellent communication skills in both spoken and written form PROFESSIONAL EXPERIENCE

Google (via Vaco), Palo Alto, CA 2020 - present

QA Analyst

● Google feed Ads, YouTube Ads, mobile apps verifications.

● Identify areas for improvement and provide feedbacks.

● Create strategies to reach goals

● Analyze tasks for effective quality assurance under Google policies and regulations.

● Ensure the integrity of the product and services in a fast-paced environment. Achievements: Able to meet deadlines, quality and quantity metrics and work as a source of expertise. Skills: iOS, Android, macOS, Chrome OS, Google web based applications, Google QA and analyzing tools. Quanta Computer, Fremont, CA 2019 - 2020

QA Tester, Facebook Product

● Ensure product meets all quality requirements and SOP was followed during the process.

● Diagnose, troubleshoot, document, report, regress, and track bugs.

● Verify bug fixes through regression tests.

● Verify document for software and hardware under test and updated SOP to be current.

● Assist team members with testing effort, trouble shoot, analysis or brain storm. Achievements: Products shipped right on time and met the required quality specifications Skills: Facebook test automation framework and tools, internal developed tools. Windows, MS office, Linux, iOS, Android, OS X, Web application, command line, PuTTY, Tera Term Avaya Inc., Santa Clara, CA 2012 - 2018

QA Tester, Enterprise Contact Center Product

● Took full responsibility for assigned softwares, client and server to be tested.

● Write test cases with test scenarios that everyone can follow.

● Conduct various tests based on quality requirement by applying software testing methodologies.

● Diagnose, troubleshoot, document, report, regress, and track bugs.

● Coordinate QA testing effort, project activities across various groups.

● Provide support for customer escalations. Reproduce bugs and verify fixes.

● Create test applications and tested using design tool on eclipse IDE to test the design tool itself for call routing with IVR, video, chat and email channels

● Conduct version upgrade and data migration with PostgreSQL, SQLServer, Oracle and DB2

● Test data migration, version upgrade, web based speech recognition and message applications that comply with VoiceXML, TextXML for cloud-based API testing, REST/SOAP web services. Achievements:

Sarah Ying Li Page 1 of 2

- Successfully released each version of software under test. Maintained lowest customer escalation rate record.

- Wrote test strategy / matrix documents and published as an internal test coverage standard

- Improved test efficiency and product coverage by applying creativity, initiatives and different testing approaches in- cluding but not limited to Smoke, Regression, Exploratory, Accessibility, New feature testing; Non-functional testing, Performance benchmarking, Compliance verification

Skills: Windows client/server. MS office. Linux. PostgreSQL, SQLServer, Oracle, DB2. Web applications. Automation Tools( Hammer, SoapUI, Call/Email/Chat Generator). Quality Center. ClearQuest. Rally (like Jira). Agile methodology. Software Development Lifecycle (SDLC). Education: MS - Software Engineering, International Technological University, US BS - English for Science and Technology, Shandong Institute of Mining and Technology, China Sarah Ying Li Page 2 of 2

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