Office Support Specialist

***********@*****.*** 503-***-**** Portland, Oregon

RAMONA TRIBITT

Customer Service Specialist

SUMMARY EXPERIENCE

• Knowledgeable

Resource

(Company &

Retail Admin

Knowledge)

• Customer-Centric

Focus

• People person

• Integrous Cross-

Functional

Partner

• Clear

Communicator

• “Under the Hood”

Looker

• Problem Solver

• “i” dotter & “t”

crosser

EDUCATION

South Dakota State

University

Emergency Medical

Technician

Graduate 1984

Brooking High

School

Graduate 1983

Office Support Specialist – Retail Administration, Columbia Sportswear Company, Portland, OR, 2007-Present

• Expert in sales audit (cash management, sales

transactions, reconciliations, etc)

• Point person for retail store team inquiries on

challenging topics (via Cherwell ticketing system), researching initial inquiry, providing support by

conveying policy and procedure information which

results in inquiry resolution

• Key connection point well-versed in closing the gap between HQ (Accounting) and retail stores, in terms of information, processes, sales data integrity, etc.

• Lead creator and distributor of key monthly

accounting reports (i.e., Store Operating CASH

reporting, Retail Statement Health, etc) as well as primary investigator when data looks awry

• Key Achievements:

o Key contributor in successful conversion of

retail store platform (from JDA to Microsoft

Dynamics 365), inclusive of contributing

during architecture sessions, proactively

identifying issues on behalf of the stores,

deployment, and ongoing support to promote

stabilization and optimization

o Adapting and championing new processes

and platforms, to promote efficiency, as

Columbia scaled from 16 stores to 140

stores

o Countless interactions resulting in satisfied

store team members (“customers”)

Previous Experience

• Freight Supervisor, Columbia Sportswear Company

(Sellwood Store), Portland, OR 2002-2007

• Barista, Starbucks, Portland, OR, 1998-2002

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